Day in the Life: Jill, Salesforce Consultant and Mum of 2 (with another on the way)

Jill is a mum of 2 and is expecting her third soon. She has a background working for charities and being part of a Salesforce implementation sparked her interest to find out more. Her change in career has given her the flexibility she needed to support her family and now being 5 x certified and more in the pipeline, Jill shows that you can have a family and have a successful career. 

Jill’s Story


Where do you work?
Cloud Consulting Group, Frankfurt

What does the business do?
Salesforce implementations for customers in a range of sectors (Non-Profit, Health, finance, manufacturing).

What is your job title?
Salesforce Consultant

Do you work flexibility?
Yes completely. I work 25 hours per week, generally in the morning until 2pm but if I need to I can work evenings instead or make up my hours however works best for me. I used to go into the office about once a week but since the start of the Corona Pandemic I have been working 100% from home.

What do you do in a typical day?
Depending on what projects I am working on at the time, I might have a few calls with my project teams or with a customer to discuss some requirements. When we have clarified requirements, we work on building solutions. I spend most of my time implementing these customer requirements/solutions (mainly in the non-profit cloud and sales cloud). Additionally, I might be doing some research or writing a blog.

What is the most challenging thing about your role?
Feeling like an expert – there is always so much to learn!! And something new always come up. This is both the hardest and the best thing about the job. See below.

What is the best thing about your job?
The flexibility and the satisfaction from continual learning.

What are your career ambitions?
To continue to develop my confidence and knowledge. To learn (gradually) to code. To continue to focus mainly on the non-profit sector.

How did you get into Salesforce?
I was involved in a non-profit salesforce implementation at a charity I was working at a number of years ago. Then when I was trying to decide on my next steps, wanting a change of career after having my two kids, I heard about the Supermums Admin Course and decided to give it a go..

What’s your favourite thing about Salesforce?
That it is so adaptable across different sectors and use cases. That it offers such effective tools to streamline previously cumbersome processes. That with tools such as Trailhead, it lends itself to continual learning and improvement.

What certifications do you have and what are you working towards next? I have Salesforce Admin, Non-profit Cloud, Sales Cloud, Service Cloud, Platform App Builder. I would like to learn some coding next. This year I completed Rad Women’s Intro to Coding Part 1 Course. I would like to continue on this track and working towards to the Platform Developer 1 cert. It will take a while as I have no background in coding and I am shortly going on maternity leave.

What are your top tips for studying for certifications?
Using focus on force, doing as many sample questions as possible

What has been the biggest challenge in your Salesforce career so far?
Trying to stay on top of things during the Corona crisis this year when we had no childcare for several months. This period was a unique challenge in the balancing of trying to be a good employee and a good parent.

Are there any groups / networks you would recommend joining (online or in real life!)
I find the power of Us Hub very good, for people interested in NPSP and the Non profit Sector

Is there anything else you would really like to tell people who are considering a career in Salesforce, particularly as a developer?
If you are focussed and determined, it is definitely possible, even if you have no background in technology as I didn’t.

Join the Supermums Programme

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