Career change into Salesforce and AI after a career break – Sandra’s Story

After a 5-year career break, Sandra made a career change into Salesforce and AI with Supermums and returned to work with confidence.
Career change into Salesforce and AI after a career break – Sandra’s Story

Sandra

  • Course:Salesforce Admin
  • Region:EMEA
  • Sector:Technology
  • Job Title:Salesforce Administator
  • Works:Supermums
  • Lives:London

Career Change into Salesforce and AI after a Career Break – Sandra’s Story

Sandra made a career change into Salesforce and AI after a career break, returning to the workforce after time out to care for her family and relocate internationally. With structured training, mentoring, and real-world experience from Supermums, she successfully relaunched her career into tech and is now working in a Salesforce- and AI-focused role.

Previous Role: Business & Performance Analyst (American Express)
New Role: Salesforce & AI Analyst

“The structure, mentoring, and real-world experience made it possible for me to return to work with confidence after a long career break.”

Sandra decided to make a career change into Salesforce and AI after a career break because…

“I took a five-year career break to take care of my family, and during that time we relocated to France. When we moved back to the UK a couple of years ago, I helped with that transition, but I realised I wanted to return to the workforce.

Before my career break, I spent 15 years at American Express working in business analysis and performance analysis. I’d worked with Salesforce before and had been involved in parts of its implementation, as well as working with Tableau. When I started thinking about returning to work, retraining in tech — and specifically Salesforce — felt like a great option to give me the flexibility and work-life balance I needed.”

Sandra decided to upskill with Supermums to support a career change because…

“I initially thought about taking the Salesforce Admin certification on my own, but when I looked into it properly, I realised how difficult that would be without structure or support.

The Supermums Salesforce Admin training offered a clear framework — live sessions with an instructor, homework, mentoring, and practical work. You don’t just learn theory; you actually build things, which makes a huge difference.

Another big factor for me was the work experience offered at the end of the programme. That felt incredibly valuable when returning to work after a long career break.”

Sandra was able to launch her new career successfully after a a career break because…

“As part of the programme, I completed a work placement with a charity, working on a small Salesforce project. That experience was great to add to my CV and really helped with my confidence when applying for roles.

The networking through Supermums has also been invaluable — from alumni working in different organisations to events across the Salesforce ecosystem.

I also benefited from Supermums’ career advice sessions. From early on, I was able to work on my CV and LinkedIn profile with guidance from Heather, so by the time I finished the course I felt much better prepared to start my job search.”

Sandra has now successfully achieved a career change into Salesforce and AI that offers her…

“I started the Supermums Salesforce Admin course in February, passed my Salesforce Admin certification in July, and completed my work placement in November. In January, I started a new role, and I’ve been in the position for a few weeks now.

The role has been incredibly exciting and full of learning. I’m getting exposure to lots of different Salesforce products, and Supermums is also heavily focused on AI.

We’re already using AI tools to help with business analysis and process mapping, and from February I’ll be involved in building Salesforce AI agents. It feels like a really exciting time to be working at the intersection of Salesforce and AI.”

Final Thoughts on a career change into Salesforce and AI after a career break

“Supermums has been incredibly supportive throughout my transition back into the workforce. The structure, mentoring, practical experience, and career advice made a huge difference for me.

If you’re returning to work after a long career break and considering a career change into Salesforce or AI, having that level of support really puts you in a much stronger position.”

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