Day in the Life: Hindy, the work experience on the Admin course was key to me getting my first job!

Hindy is a mum of 5 from USA and living in Israel. When she first heard about Salesforce, she decided to self teach herself and got comfortable using Trailhead. She soon realised that she couldn’t do it all by herself and needed the help of a course and guided learning. What really drove her to chose Supermums was the work experience project which is unique to us and really helps you get that first job in the Salesforce ecosystem. 


Supermums courses taken or in progress:
Admin certification, March 2020

What is your job title?
Salesforce Admin

Where do you work now?
I will be starting very soon at OurCrowd based in Jerusalem, Israel.

What does the business do?
OurCrowd is a global venture investing platform that empowers institutions and individuals to invest and engage in emerging companies. They are the most active venture investor in Israel. They have more than $1B in committed funds for its 200+ portfolio companies and venture funds. It is a real honour to be joining their team.

Do you work flexibility?
From what I understand the work hours are very flexible. Although, full time, I am not expected to work 9-5. I have been told there are many parents on staff and many of them choose to work until 3 or so and then complete their workday in the evening. In general, throughout the interview process, I was told that work hours are very flexible and that they are quite accommodating. Due to Covid lockdowns there is much more working from home, but I have been told that even when things return to normal, God willing soon, they are okay with a hybrid of work from home and office.

What is the most challenging thing about your role?
Again, don’t quite know yet. But I know it’s a big company and never a dull moment. For me right now the greatest challenge will be to not to feel like I’m constantly messing up LOL.

What is the best thing about your job?
Being in Israel, it was a huge plus for me that I got a job at an English speaking company. Although my Hebrew is quite good there is nothing like mother tongue. Additionally, it seems like I’ll be working for a fun and accommodating team!

How did you get that job?
I applied to the job via LinkedIn. However, I got a lot of help from Supermums recruitment in cleaning up my resume, which I believe is what helped me get noticed in the first place.

How did you get into Salesforce / find out about the Supermums courses?
I was introduced to Salesforce by my brother-in-law. I found Supermums on LinkedIn.

What were you doing before transitioning to a Salesforce career / starting a Supermums course?
Mostly a SAHM. Occasionally, worked in part time Customer Service. The last few years I was working as the admin for my husband’s adventure tour company.

How was the process of making that change / career pivot? Were there skills and knowledge that transferred particularly well?
It was a significant change. I have no tech background or even corporate background. I am trained as a teacher and mentor and, as mentioned, worked occasional, part time, remote jobs. This has really been a game changer as I feel I am entering a new stage of life. To elaborate, my youngest (of 5) entered first grade and for the first time in 16 years I didn’t have little ones at home. I saw this as an opportunity to really focus on a career for myself. At 38 years young I am starting out on this journey for the first time and I am really excited (and of course nervous). There will definitely be a transitional phase for myself and family as I begin full time work but we’re all really excited for this new adventure.

Can you share a little about your experience of the course? What was the best thing about it and what was the most challenging?
I came to the course having spent the previous year “playing around” on Trailhead. So I had a basic knowledge of what I was getting myself into. That being said, I learned A TON! The hands on experience with developing our own org and the assignment associated with it were exactly what I needed to truly grasp the material. My favourite part of the course, and really the reason I chose to sign up to Supermums, was the work experience. In my particular case it was an incredible match and I gained so much from the work experience.

What was it like having a mentor? How did you work / meet together?
My mentor was fantastic! He was based in the US and I in Israel, the time difference is significant. He was so accommodating at making himself available at convenient times for me. He was really great and kept in touch well after the course work was finished. He really believed in me and encouraged me along the way. He made lots of suggestions of next steps and constantly tagged me on LinkedIn regarding different opportunities. He even surprised me by buying me the Salesforce Career Playbook by Martin Gessner.

Please share a little about the work experience element of the course. What company did you do this for? What did you do?
I worked for a non profit called Camp Simcha. I was lucky enough to be familiar with this organisation even prior to my assignment. I was quite familiar with the work they do and the families, communities they help. This was a huge benefit when beginning with my work experience and it was much appreciated on their end to. Most of my work experience was in data migration and I learned a ton. Because I was hired to stay on with them I continued to expand my skills in the areas of customisation, processes, workflows, etc.

What do you think is great about the Supermums programme and why do you think people should do it?
Supermums is an excellent way to learn Salesforce. Although they do cater to really anyone, the way I understand it Supermums was created to help mums (and dads) re-entering the workforce after a long lapse due to raising children. As well as providing flexible, well paid careers for parents. This was EXACTLY what I was looking for and suited my needs to a T. In addition to being family oriented and suiting my needs, it is an excellent course, with fantastic course material, instructors and most of all work experience. The work experience is key to getting your first paid job.

What certification do you have and what are you working towards next?
I am embarrassed to admit that I still have not taken my admin cert. I am scheduled to take it at the end of January assuming lockdown here is over. Once I have that accomplished I would like to work towards Advanced Admin, Marketing and Consulting.

What are your top tips for studying for Salesforce certifications? 

  • Take a course! Teaching myself did not work!!!!
  • Focus on Force study questions, super helpful!

What has been the biggest challenge in your Salesforce career so far?
Getting the certification, hopefully that will be done soon.

What is your favourite thing about Salesforce?
I love problem solving and I am very solution oriented. I feel like Salesforce really lets those assets shine.

Who is your favourite Trailhead Character?
I am not so familiar with them all. But I got an Astro doll at a Basecamp event and my kids LOVE it.

Are there any groups / networks you would recommend joining?
Trailhead Community groups. Particularly Admin groups in your area (in my case Jerusalem and Tel Aviv)

Is there anything else you would really like to tell people who are considering a career in Salesforce?
Do it! It’ll take perseverance and resilience but you won’t regret it.

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