Day in the life: Juliane: I upskilled to help guide conversations with new potential clients!
Course: Salesforce Consultancy Skills Course
Job Title: Client Services Director
Works: Apps Associates
Juliane Leary, from the US, currently works as Client Services Director for Apps Associates, an enterprise application services leader and Salesforce partner. She signed up to the Supermums Salesforce Consultancy course after looking for a framework to help guide the conversations she was having during pitching to potential clients.
Juliane decided to join the Supermums Consultancy Course because…
‘The course opened up a really detailed and structured way for me to have conversations with potential clients. I was able to learn how to rein in the conversations I was having as often times I had all these great ideas but wasn’t able to offer these in a succinct and organised way. It also gave me a framework for having productive conversations, projecting professionalism right from the get go.
Aside from just the framework, what also came in hand in hand was feeling more confident having those conversations because an expert at Supermums created the guidelines. I had confidence that Supermums had covered everything I should be covering, so I no longer had to worry about missing something in these conversations I was having.’
Juliane would recommend the Supermums Consultancy Course because…
‘When you look at the course as far as ROI, there’s tangible and there’s non-tangible. In terms of tangible return, there is a clear correlation between the new clients I have gained from the knowledge I’ve acquired from the course. It’s a given that taking the Supermums course has brought in new customers and revenue for my business.
However it’s the non-tangible learning I’ve taking from Supermums which has been invaluable. I am now able to build relationships with clients from an expert standpoint. I have gained so much knowledge and so many transferable skills from the course, which I am now able to apply to the conversations I’m having with your potential clients. For example, one element of the course focused on identifying people’s learning styles. Once you’ve identified your new clients learning style, you can tailor your approach in the right way to allow your client to gain as much value from your service as possible. I have certainly adopted this when going into discussions with a client for the first time.’
Juliane was able to secure investment in the course from her employer by…’
‘I went to my employer with information about the Supermums course and just said that I felt this was an area that I was lacking, and that it would allow me to grow and help increase revenue for the business. My manager at the time then came back to me and said, sure, sign up for it. It wasn’t a very hard sell, which is testament to the course subject matter and the reputation of Supermums. I think the program is very reasonably priced as well, especially for all of the content that Supermums’ shares that we’re able to download and continue to reference as well. So that was a big factor in securing investment from my employer as well.’
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