Day in the Life: Daniel – from Customer Service Advisor to a Salesforce Functional Consultant in just 2 years

Melanie, from Austin, Texas, after taking a 15 year long career break to raise her children, decided it was time to get back into work now that the children were older. After taking the Supermums Admin course, Melanie now works for a women-owned Salesforce Consulting Partner firm based in Colorado, where she works remotely from her home in Texas.

Nicole Jackson, from Austin, Texas, was Project Manager at an electrical equipment manufacturing company before embarking on her Salesforce career. The company implemented Salesforce, where Nicole started using it as an end user. After wanting a career change, she took the Supermums Sales Admin course, and is now Business Analyst for a Salesforce Consultancy.

Simon des Forges, born in Jersey and now living in England, left his career as a mental health worker to embark on a career with Salesforce. Simon came across Salesforce when it was integrated into the small charity he was working for. He became really fascinated by what Salesforce could do, and was intrigued to learn more. Simon is now Salesforce Manager for Education and Employers, an organisation aimed at helping young people discover their future.

Juliane Leary, from the US, currently works as Client Services Director for Apps Associates, an enterprise application services leader and Salesforce partner. She signed up to the Supermums Salesforce Consultancy course after looking for a framework to help guide the conversations she was having during pitching to potential clients.

Samantha, from Zimbabwe, has been Portfolio Manager for a leading UK education consultancy for the past 8 years. After starting to feel unfulfilled and stagnant in her role, she decided to identify and hone in on the parts of her job that she really enjoyed, and then look at upskilling in these areas to start feeling re-invigorated in her career again. 

Doerte, from Germany, started her journey with Supermums after listening to an interview with Heather Black and Carol Fishman Cohen on the iRelaunch podcast. It became clear very quickly from listening to Heather that it was time to upskill and become a Salesforce consultant. She wanted to pursue a better paying career after parental leave, and now works as Senior Sales Manager for comSelect, one of the leading Salesforce consultancies in Germany.

Tara, from the US, was a teacher in an Islamic school before she embarked on her Salesforce career. Tara now has her Salesforce Associate certification and the Business Analyst certification with Supermums, and has just been hired by Carrier Corporation, one of the largest HVAC producers in the world, where she is working as an Engineering Change Management Analyst in their engineering department.

Sayidali, from Somalia, has been living in the UK for 17 years. He is a dad of 8 children and completed the course alongside hectic family life and a full-time job. He now works completely remotely as an IT Manager and Salesforce Consultant which allows him to balance his busy family life and work life.

Fermisk, after being made redundant and taking a career break, decided to look into a career in Salesforce after her husband recommended it after using it in his workplace. Fast forward 12 months and she’s certified and has found her dream job, thanks to learning Salesforce with Supermums and getting hired through Supermums Recruitment!

Nikola, an Australian who has been living in the UK for 5 years, had been working as a florist prior to taking the Salesforce Admin course in 2020. After having her first baby one week into the pandemic, she acknowledged her need to change to a more flexible career that would allow her to work from home in order to look after her baby, and that floristry and retail no longer suited her lifestyle. That is when she came across Salesforce, and the Supermums course, and after 3 days she was sold.

Deeksha, now living in Spain, had been hopping from country to country for 9 years with her husband’s work whilst raising her young family, before settling in Barcelona 5 years ago. After experiencing mental health setbacks brought on by being an expat mum from moving around so much, Deeksha was able to complete the Supermums Salesforce Admin course with the help of Supermums’ experienced trainers who handheld Deeksha during difficult periods.

Evoke, from Dartford, Kent, UK, left her 18 year career in recruitment with the UK Government to embark on a career in Salesforce. Her brother, a Salesforce architect, gave her the confidence to make the career change, despite her worries about not being a ‘techie’. Evoke is now Salesforce Customer Success Manager for Mercy Ships, a non-profit providing help to Africa’s most needy.

Kerry, originally from Northern Ireland but now living in Salisbury, UK, left her job in event partnerships for a non-profit after recognising on maternity leave that she needed a much more flexible career to work around family life. She now works as Salesforce Consultant for the Halo Trust, a non-profit clearing mines and protecting lives.

Daniel, from the West Midlands in England, was working for Coventry university as an Customer Service Advisor when he was accidently promoted to a Salesforce Admin. 2 years later, he is now Functional Consultant for Smart Cloud Consultants, helping lead Smart Cloud on their support services.

Malik, moved to the UK in 2020 at the height of the pandemic and wasn’t sure what career path he wanted to take. His aunt suggested he learn something new, and make himself more marketable in an ever changing and unstable economic climate, and so pointed him in the direction of Supermums as a starting point. He has now completed the Supermums Admin course, as well as the Supermums Consultancy course, and is now Technical Consultant at Arcus Global.

Paola, mom of 2 from Florida, wanted a more flexible marketing role that didn’t impact on her salary. Getting access to a practise org made all the difference when she was learning Marketing Cloud and helped her secure a great role, that met her requirements, because she had the hands on experience, and certs!

Caitlin mom of 2 from Maryland, USA, wanted a more flexible, and part time, role to allow her to be there for her family more. Learning Marketing Cloud has allowed her to start her own Marketing Consultancy business and work on her terms around her family while upskilling in a niche and in-demand martec product.

Gemma’s role in the travel sector was, like many, gone almost over night when COVID hit in 2020. With a young family to support, she wanted to keep moving forwards and decided to upskill in Salesforce – this was just the beginning of her journey.

Ivan, based in Philadelphia, wanted to up his email developer skill set by learning Salesforce Marketing Cloud. This personal investment gave him the opportunity to work in the Salesforce ecosystem as well as increasing his job opportunities and salary.

Bruna learnt Salesforce Marketing Cloud to enable her to understand & help her clients better. She is passionate about helping other marketers realise the endless possibilities of the Marketing Cloud product in her role as Marketing Cloud Sales Executive at Salesforce.

Margaret wanted to boost her confidence to land her first Salesforce role and hit the ground running. Having done the course she feels 100% confident that she can do the role, how to answer interview questions and feels equipped with all of the templates, learning and presentations to deliver on projects and communicate with her team and clients.

Ben wanted to develop professional Business Analyst and Agile Project Management skills to become more confident in his role. He wanted to know how to run Discovery workshops and what questions to ask. The content, skills and confidence he has learn’t on the course has enabled him to feel confident and to progress in his career. He has since secured a new role as a Solution Architect. He loves the flexibility and the role everyday.

Roc wanted to progress his career and earning potential to support his family. After falling in love with Salesforce as an end-user he decided to research job roles to work with the product directly. He upskilled with Supermums as a Salesforce Administrator and landed a job working at Vitality Health Insurance. He is now really stimulated in his new job role as there is never a dull day and enjoying the flexibility and lifestyle his new employer offers him. 

Maria enrolled in Supermums Salesforce Admin Course in 2021 after feeling unhappy, overworked & underpaid in her career in Civil Engineering. She has since gone on to land her first role as a Salesforce Admin been promoted to Application Development Senior Analyst, and achieved a higher paid salary, more flexibility & more work-life balance.

As a stay at home mum who frequently relocated around the world as part of her partner’s job, Shenita had been trying to find a career that she could do from anywhere that would equally pay her a good wage. She came across Salesforce and Supermums and upskilled in Admin and Consultancy Skills. She now works as a freelance Salesforce Consultant working remotely.

Following Redundancy from her corporate role, Arlene was looking for a flexible and remote job to fit around family responsibilities. The Supermums Salesforce Marketing Cloud course helped her achieve this.

With almost 10 years experience in marketing, Dimka was looking for a new challenge in the digital marketing & technology space. Supermums gave her the tools to do this and working at Salesforce was the end goal. She now works as an Associate Solutions Engineer at Salesforce.

With almost 30 years experience in retail marketing for high street brands, Denise was looking for a new challenge that could enhance her skill set & knowledge base…..and Salesforce was the answer. She now works as a Salesforce Consultant at Slalom.

With over 20 years experience in Marketing, Bridget wanted to build a high-demand skill set that would compliment this knowledge……now she is 3 x Salesforce certified and works as an Engagement Manager at Media.Monks.

From Corporate HR to Salesforce Admin at a cloud-native cybersecurity solution company…..and all because she saw a video on TikTok showing the great salary and flexibility from upskilling in Salesforce!

Our first Supermum in the Philippines, Chonna, is working in a Salesforce Administrator role at SalesFix, a Salesforce Consulting Partner. Thanks to their great experience with Supermums, SalesFix are now supporting our launch in Australia and New Zealand!

Rayan had left her previous role in hospitality management to raise two kids, but as they started their learning at nursery, she decided to get back to learning too.

Seema is a mom of 3 and shares her journey from a Realtor in LA and retraining to become a Salesforce Business Analyst in Florida. The Salesforce ecosystem not only allows you to change career paths, but also gives you the flexibility to work from anywhere and around your family and commitments.

Jennifer, who lives in Canada, was a VP in the Financial Services sector but found that she wasn’t enjoying her role anymore. After finding Salesforce, she realised that it wasn’t too late to change careers and is a now a Salesforce Consultant for a Non Profit.

With no career progression opportunities in his sales role, Ray contacted a friend in the Salesforce ecosystem. Now he is 3 x certified and a Junior Consultant at a multinational technology company.

After having a career break to raise her family Erika knew she wanted to go back to work in the digital transformation space and the Salesforce ecosystem was the perfect fit due its equality, diversity and support of women. Now all she needed to do was learn Salesforce!

After raising her children, Anita discovered the Supermums network and got hands-on experience with Exponent Partners.

Hindy is a mum of 5 from USA and living in Israel. When she first heard about Salesforce, she decided to self teach herself and got comfortable using Trailhead. She soon realised that she couldn’t do it all by herself and needed the help of a course and guided learning. What really drove her to chose Supermums was the work experience project which is unique to us and really helps you get that first job in the Salesforce ecosystem. 

Candy is a mom of 3 from Canada, with a background using SAP and Excel but when an opportunity for a new challenge arose and with only 2 months to learn Salesforce before her colleague when on maternity leave, it forced her to learn fast and soon she realised how things could be done faster and more efficiently by using Salesforce.

Kati, from Sales & Marketing to freelance Consultant. When Kati reentered the workforce, having the Coaching Skills helped her see that being a mom is a strength and adds to your experience and skill set.

From Salesforce Admin to Consultant, adding that extra qualification allows you to hone in to ask the right questions

Listen to how even a global pandemic couldn’t stop this Supermum!

After taking a 5 year career break, Zainab was ready to get back to the grind. She is now 2 x certified with her eyes on her 3rd. Who said you can’t be a mum and have it all?

Jen is a mum of 2 and based in Vermont, USA. When her role changed overnight, a new opportunity to become a Salesforce Admin encouraged her to take the next step and commit to a training programme.

Being part of a Salesforce implementation sparked Jill’s interest and she is now 5 x certified and plans to gain more.

Salesforce can open doors to flexible and exciting careers across many different industries. Supermum Gillian, a member of our very first cohort of Supermums in 2016, shared her story about why she decided to embark on the Salesforce journey.

Pip is a mum and has a background working in fundraising and communications for charities. A friend recommended Salesforce and Supermums and the rest as you say, is history.

Bruna upskilled with Salesforce Admin whilst working for a partner as she needed to understand the Salesforce platform in her marketing role. Since then, she now works fro Salesforce teaching others how Marketing Cloud can help them and their clients.

Donna lives in California and is a Salesforce Analyst at Jade Global. Through working on a previous contract, she discovered Salesforce and the flexibility and career opportunities it could give her.

Jasmine had over 10 years experience in Marketing but while on Maternity leave she enrolled in our Admin course to retrain and gives her a more flexible career option.

Julie is a mum from Scotland who has worked in the non-profit sector for over 15 years. Her determination to find better ways to work encouraged her to find Salesforce and later Supermums. Read her story.

Silvia is a mum of three and originally from Italy. Find out more about her journey from Fundraising Manager to Systems Manager.

Natasha first discovered Salesforce when she was a Freelance Marketer in London. Now she is freelance Salesforce Consultant based and Australia.

She brings 15 years experience in the training and education sector as a qualified teacher and education manager. She now leads on managing our training courses in EMEA helping our trainees and mentors to succeed in their roles.

Catalina was a Spanish teacher when she heard about Supermums through a friend on a Facebook. She now works for a Financial Services company in Spain and work across two teams as a Project Manager and a Salesforce Consultant.

Originally from Brazil she now lives in Barcelona. She changed career into tech and landed her first job as a ‘global salesforce specialist’ and even got to speak at Trailhead DX last year in Barcelona about her journey.

Nicola upskilled as a project manager to help non-profits implement Salesforce to manage volunteer projects

Join us to hear from someone who has completed Supermums Salesforce Administrator training and in now in a job!

Find out what being a Salesforce Solutions Consultant is like, from David, our own Superdad! David completed Supermums Salesforce Training and changed careers so he could spend more time with his family.

A Salesforce career has opened lots of doors for me. With a background in recruitment, Debra retrained in Salesforce in 2017 and hasn’t looked back.

Permjit took a career break to raise her three children. She graduated from the Supermums course in 2018 and now works 3 days a week for a membership services organisation as a Salesforce Consultant.

Simon’s background was working for Charities and his newfound Salesforce qualification enabled him to bring something new to an industry he already knew.

Our Supermums Graduate Sherrian, retrained from a teacher and now works as a virtual salesforce administrator and loves Salesforce flexibility.

Our Supermums Graduate Jen joined Muriel Molloy on a Salesforce Masters Series Webinar, sharing her top tips on how to make your stakeholders dreams come true, along with some great general Salesforce advice.

Sometimes maternity leave can make us realise we want a new career path. This was the case with Barbara, one of our Supermums, whose career background includes law and rowing coaching! Barbara joined our Supermums programme whilst on maternity leave after having her second child.

Mum of 3 Samantha discovered a passion for Salesforce when starting a business with her husband, and went on to join our Supermums Programme to learn more, get back in to the workplace, and help make a difference!

Debbie became a Salesforce Systems Manager to earn more with flexibility  Debbie decided to upskill and launch her Salesforce career because..   I was working as a part-time Fundraiser for a small charity in Gloucester as I wanted to reduce my hours when I had my daughter in 2011 so I could spend time with her. …

Debbie, relaunched her career to a Salesforce Systems Manager Read More »

Jo Matthews tells her story about how she returned to work and got back onto the career ladder after spending six years out of the workplace. 

Lucy was looking for a more flexible well-paid career that enabled her to achieve a work-life balance when she came across Salesforce Supermums.