Day in the life: Nicole: From Salesforce User to Business Analyst with a Salesforce Consultancy Partner
Course: Salesforce Admin Course
Sector: Business Services
Job Title: Business Analyst
Works: Cloud Masonry
Nicole Jackson, from Austin, Texas, was Project Manager at an electrical equipment manufacturing company before embarking on her Salesforce career. The company implemented Salesforce, where Nicole started using it as an end user. Fast forward a little bit, Nicole started to become unsatisfied in her role as project manager and only enjoyed the Salesforce side of things, so her manager suggested she start looking at upskilling in Salesforce. That’s when she found Supermums.
Nicole would recommend the Supermums programme because…
‘Going into the Supermums training course was the first time that I had done any type of formal organised learning in a very, very long time. I had done self-paced things before, but, as self-paced tends to go, it’s hard to find the motivation and accountability when you’re on your own. What I found extremely valuable about the Supermums course was the levels of accountability. You’ve got your peer group that you’re learning with. You’ve got your instructor who gives you all these tools that you need. The curriculum is great. Having homework and deadlines as well as a mentor that you know you can go to and ask questions to all contributes to helping you along the course.
Alongside all of this, the amount of resources available through this course has been fantastic. The recruitment team, access to jobs, access to Salesforce information for you career; I would not be where I am today in my career without that.’
Nicole would recommend a career in Salesforce because…
‘Salesforce, because it is industry agnostic, means you can learn it and then apply it anywhere. It could be healthcare, it could be media, you could go into finance, you could go into manufacturing; there are all different kinds of places where Salesforce is used and Salesforce as a product and a platform is always growing.
And it’s adaptable to all types of backgrounds as well. Whether you are from a marketing background, sales, accounts or even non-profit, there are so many things you can do in the Salesforce eco-system. So many people think, it’s strictly for sales, and it’s for technical people only. It’s not at all. Once you learn the fundamentals and understand what it’s all about, you’ll realise you can be as technical with it as you want. As a consultant, you may never do any coding or clicking. You can be as customer facing as you like, or as technical as you like, and everything in between.
Think about what you’ve done in your previous or current roles. Think about what you like to do, and I guarantee, you can put that to work with Salesforce.’
What does Nicole’s current role look like day to day?
‘At Cloud Masonry, Business Analysts are expected to do things like write user stories, take notes in meetings, do user testing and support your teams as needed on projects. What I’m finding is that because we are a smaller company and the projects can be all different sizes, I’m getting to do lots of different things. I get to sit in on discovery calls, ask clients questions, deliver small wins where we can with reporting or with setting up flows or automations.
I’d say that is the thing I love the most about the job is that every day is different. Every client is different and every need is different. One day I might be working on full reporting and dashboards. Another day I could be remodeling somebody’s permission sets. I work with a team of experienced, incredibly helpful and knowledgeable people that allow me to learn every day.’
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