Salesforce Administrator Career
A Salesforce Administrator focusses on ‘click not code’ solutions. They are able to configure Salesforce relatively easily with the right training and mentoring to maintain a Salesforce instance on a daily basis for an organisation. The starting certifications are Salesforce Administration, Advanced Admin and App Builder and then progressing to learn other product specialisms depending on the needs of the system.
Their role is focussed on developing and maintaining a system and learning the Salesforce products as required. They might also adopt a trainer role quite often to help people use and manage the system.
They might be working on a support desk, be a solo admin/quasi consultant working in-house for a Salesforce customer or working within a Salesforce consultancy.
These are the main responsibilities of being a Salesforce Administrator and what job postings include. You can learn these through our Supermums programmes.
Hands on Configuration – Fields, Email Templates, Reports, Automation
Creating Training Content and Delivering Training to Users
Producing Reports and Data Analytics
Keeping Data Clean and the System Safe
Extending the CRM Platform to Meet New User Requirements
You might not have all of the key skills required but your previous knowledge and experience are also what recruiters and companies are looking for.
Our Supermums Programme will support you with developing these skills that you don’t have or need to refresh.
Documenting and Improving Businesses Processes
Producing Teaching Material and and Training People
Communication, Questioning, Sales Skills at all Levels
Personal Leadership and Project Management Skills
Data Quality and Performance Analysis Skills
Customer Support and Customer Service Skills
£30,000 – £64,000
UK Salary Expectations
$75,000 – $149,000
USA Salary Expectations
$85,000 – $130,000
AUS Salary Expectations
Typical Salesforce Administrator Day
You begin the day checking in on your priority tasks for the day ahead.Priority number 1 is to check in with the Operations Manager to make sure the new web to lead form you added last week is working well for the team.
You notice that there is a high level of users reporting that they cannot access certain records.You spend the rest of the morning looking into the issue to resolve and feedback to users.
You finish pulling together some online training material for end users.You want to be able to offer a variety of support tools for users to try and reduce the number of telephone enquiries and FAQ.
You spend the afternoon building a new report for the Sales Manager who wants to track his performance against target.
End of Day
You have just been notified from a user that at least 10 Customers have been receiving a blank automated email.You put this on the priority list to look at tomorrow.
Real Stories from our trainees
A Day in the Life of a Supermum: Sherrian Kars
Our Supermums Graduate Sherrian, retrained from a teacher and now works as a virtual salesforce administrator and loves Salesforce flexibility.
Day in the Life: Jasmine, Keeping your mind active whilst on maternity leave
Jasmine had over 10 years experience in Marketing but while on Maternity leave she enrolled in our Admin course to retrain and gives her a more flexible career option.
Day in the Life of a Superdad: Simon
Simon’s background was working for Charities and his newfound Salesforce qualification enabled him to bring something new to an industry he already knew.
Kickstart your Salesforce Admin Career with Supermums
The Salesforce Administrator certification is the foundation qualification which gives you the springboard into all Salesforce careers.