Salesforce Administrator Career

A Salesforce Administrator focusses on ‘click not code’ solutions. They are able to configure Salesforce relatively easily with the right training and mentoring to maintain a Salesforce instance on a daily basis for an organisation. The starting certifications are Salesforce Administration, Advanced Admin and App Builder and then progressing to learn other product specialisms depending on the needs of the system.

Their role is focussed on developing and maintaining a system and learning the Salesforce products as required. They might also adopt a trainer role quite often to help people use and manage the system.

They might be working on a support desk, be a solo admin/quasi consultant working in-house for a Salesforce customer or working within a Salesforce consultancy.

Typical Responsibilities

These are the main responsibilities of being a Salesforce Administrator and what job postings include. You can learn these through our Supermums programmes.

  • Hands on Configuration – Fields, Email Templates, Reports, Automation
  • Creating Training Content and Delivering Training to Users
  • Producing Reports and Data Analytics
  • Keeping Data Clean and the System Safe
  • Extending the CRM Platform to Meet New User Requirements

Transferable Skills

You might not have all of the key skills required but your previous knowledge and experience are also what recruiters and companies are looking for.

Our Supermums Programme will support you with developing these skills that you don’t have or need to refresh.

  • Documenting and Improving Businesses Processes
  • Producing Teaching Material and and Training People
  • Communication, Questioning, Sales Skills at all Levels
  • Personal Leadership and Project Management Skills
  • Data Quality and Performance Analysis Skills
  • Customer Support and Customer Service Skills

Salary Expectations

£30,000 – £64,000

UK Salary Expectations

$75,000 – $149,000

USA Salary Expectations

$85,000 – $130,000

AUS Salary Expectations

Typical Salesforce Administrator Day

Morning

You begin the day checking in on your priority tasks for the day ahead.Priority number 1 is to check in with the Operations Manager to make sure the new web to lead form you added last week is working well for the team.

Mid Morning

You notice that there is a high level of users reporting that they cannot access certain records.You spend the rest of the morning looking into the issue to resolve and feedback to users.

Afternoon

You finish pulling together some online training material for end users.You want to be able to offer a variety of support tools for users to try and reduce the number of telephone enquiries and FAQ.

Late afternoon

You spend the afternoon building a new report for the Sales Manager who wants to track his performance against target.

End of Day

You have just been notified from a user that at least 10 Customers have been receiving a blank automated email.You put this on the priority list to look at tomorrow.

Real Stories from our trainees

A Day in the Life of a Supermum: Sherrian Kars

Our Supermums Graduate Sherrian, retrained from a teacher and now works as a virtual salesforce administrator and loves Salesforce flexibility.

Case Study Jasmine Toogood

Day in the Life: Jasmine, Keeping your mind active whilst on maternity leave

Jasmine had over 10 years experience in Marketing but while on Maternity leave she enrolled in our Admin course to retrain and gives her a more flexible career option.

Case Study Simon des Forges

Day in the Life of a Superdad: Simon

Simon’s background was working for Charities and his newfound Salesforce qualification enabled him to bring something new to an industry he already knew.

Kickstart your Salesforce Admin Career with Supermums

The Salesforce Administrator certification is the foundation qualification which gives you the springboard into all Salesforce careers.

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