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Salesforce Administrator – Training Operations

£30,000- 40,000 per year pro rata based on a 40hr working week

25-28 hours a week role over 4-5 days a week, remotely, flexible hrs required

Preferably UK Based Role to attend quarterly team meetings

Preferred start date – early January

The Salesforce Administrator will manage operational systems for Training Delivery team and clients globally.

They will help manage the various systems that enable us to deliver our high quality range of courses globally and reports to the Training Manager of Supermums Training.

Supermums delivers 4 courses that are repeated throughout the year that are accessible globally via virtual software which includes Salesforce Sales Cloud, Service Cloud, Pardot, Experience Cloud, Appinium LMS & Zoom.

Job Responsibilities

• Supporting the Operations Manager with completing the 40 tasks of a Salesforce admin with a weekly, monthly, and quarterly schedule of tasks around data integrity, user management, roadmaps etc.
• Collaborating within the Centre of Excellence and completing allocated tasks related to the Salesforce Training org.
• Making system and process updates including:
• Creating new custom fields
• Updating page layouts
• Updating or creating automation using workflow rules, process builder & flow
• Creating FormAssembly forms & mapping
• Potentially working with Zapier for integrations
• Salesforce Experience Cloud (Communities)
• Appinium LMS – Salesforce Native Solution https://appinium.com/
• Managing third party apps
• Pardot campaigns, lists and scheduling Pardot email journeys
• Managing Service Cloud for case management

Candidate Requirements:

• Certified Salesforce administration required, ideally with at least 6 months experience of Salesforce admin training of managing existing systems.
• Preferrable professional background in training
• Highly organised with a background and proven experience in administration and operations
• Proficient in owning & maintaining IT and CRM systems
• Ability to trouble-shoot user issues.
• Works well in a fast-paced environment as part of a virtual team.
• Ability to self-manage, problem solve, be adaptable
• Personal attributes required – confident, takes initiative, attention to detail, team-player, keen to learn, takes on a supporter role
• Clear on personal career goals and committed to achieving business performance targets.

Learning Opportunities

The career opportunity will enable to learn more about Salesforce, Pardot, Appinium as platforms and how to administer and use them on a daily basis.

To apply please send your Covering Letter and CV to heather@supermumsconsulting.com  by the 14th December for shortlisting and screening calls. 

Interviews will take place on the 19th December. 

Training Manager

£40, 000 – £45 000 per year pro rata based on a 40hr working week

32-40-hour a week role, remotely, flexible hrs required

Preferably UK Based Role to attend quarterly team meetings

Preferred start date early January

The Training Manager manages the Training Operations – Salesforce Administrator, Certified Instructors and Training Administrator to manage our range of courses globally and reports to the General Manager of Supermums Training.

A passion and hands on user or admin experience for Salesforce is essential for this role.

Supermums delivers 4 courses that are repeated throughout the year hosted in two time zones that are accessible globally via virtual software.

Responsibilities

Project Management

• Experienced in project management ideally within the training or education sector.
• Experienced in using project management systems for planning tasks for a team – we currently use Asana, Quip and Slack to manage planning and execution of training courses.
• Very experienced in team management and co-ordination to deliver on time and budget
• Experienced in reporting to senior stakeholders and liaising with multiple projects to deliver projects successfully.

Pastoral Support

• Completing the trainee onboarding process and welcome calls
• Case management to resolve any issues or questions that arise during the course
• Completing mid course progress reviews with trainees to evaluate, provide guidance and ensure accountability
• Completing the work experience matching process with students and answering queries

Training Co-ordination

• Co-ordinating the training instructors and volunteer trainers.
• Launching weekly live webinars for students, introducing trainers and working with the Training Administrator
• Working with instructors and team to maintaining course material and markting in Appinium
• Facilitating monthly peer certification study groups with volunteer mentors.

Volunteer Management

• Completing volunteer interest calls to deem suitability and match with correct roles
• Onboarding new volunteers
• Completing the volunteer mentor matching process at the beginning of each cohort
• Tracking volunteer time logs, quality control and evaluation of volunteer programme

Candidate Requirements

Essential Experience

• Experience of managing students, certified trainers and volunteers
• A passion for training and education and empowering students.
• A passion for Salesforce as a product with hands on experience.
• A great track record in demonstrating academic attainment and positive outcomes.
• Proficient user experience working with virtual learning software and communication software – LMS software, Zoom, Outlook, Sharepoint, Quip, Asana, Slack amongst others.
• Personal attributes required – Leadership qualities, organisation skills, people management skills, motivational skills, confidence, takes initiative, attention to detail, team-player, keen to learn.
• Clear on personal career goals and committed to achieving business performance targets.

Preferred Credentials 

• Salesforce Associate Certification or Admin Certification

Required Working Pattern 

This role requiresa varied work pattern across day and evening due to USA time zones

• Day time hours will require working afternoons until 5pm on some days due to USA time zones.
• At least 2 x Evenings a week – Tuesday and Thursday UK time 7-10pm UK time when USA training courses run

Please apply by sending your CV and covering letter to heather@supermumsconsulting.com by the 16th December for shortlisting and initially screening calls.

Location: Remote working

Salary: £40 basic with commission OTE £95k

Role Type: Permanent

Details:

• Manage a portfolio of vacancy opportunities liaising with internal and Client stakeholders to understand the full job brief and expectations of the role
• To line manage a small team of Consultants – coaching, mentoring and supporting to help individuals grow, perform and achieve individual and team targets
• Allocating roles to team based on skillset, expertise and capacity
• Deliver a Consultative approach to recruitment advising on recruitment best practice and approach and Salesforce industry market rates.
• Assessing and responding to the needs of each particular client
• Sourcing suitable candidates and briefing them on the opportunities offered by the client
• Head hunting candidates for specific roles
• Managing the process through the interview to offer stage and beyond
• Negotiating pay and salary rates and finalising arrangements between client and candidate
• Offering CV, interview and general career advice
• Prepare candidates for CV submission and interviews
• Deliver constructive feedback from interviews
• Liaise with Client stakeholders for weekly/monthly meetings where necessary to update on performance/questions/feedback/issues
• To seek out opportunities to win new vacancies with your account portfolio
• Provide an excellent service ensuring candidates and clients receive a professional
• and comprehensive service at all times
• Comply with company management systems, reporting and quality procedures including accurate database management
• Develop an understanding of market rates and conditions within your sector
• Seek and provide feedback in a professional manner at all times to candidates
• Agree and deliver against candidate and client service levels

Requirements

•  3 years minimum recruitment experience, able to demonstrate extensive billing history
• Demonstratable experience of working within a recruitment environment meeting and exceeding monthly targets and KPI’s
• Understanding of the Salesforce market with a strong understanding of Salesforce roles and responsibilities
• Salesforce Market expert and can articulate Salesforce specialist knowledge and understanding
• Experience working within Salesforce recruitment
• Experience of managing a team of Consultants against clear targets and KPI’s
• Experience of coaching and mentoring Junior members within the team
• Excellent communication skills
• Advanced questioning skills
• Ability to influence and engage with all levels of candidates
• Advanced skills in Linkedin / job boards and other candidate portals required
• Ability to liaise with both candidates and clients achieving excellent customer care and success

Please send your CV to melonie@supermumsconsulting.com

Location: Remote working

Salary: £35,000 basic with commission OTE of £65k 

Role Type: Permanent

Details

• Manage a portfolio of vacancy opportunities liaising with internal and Client stakeholders to understand the full job brief and expectations of the role
• Deliver a Consultative approach to recruitment advising on recruitment best practice and approach and Salesforce industry market rates.
• Assessing and responding to the needs of each particular client
• Sourcing suitable candidates and briefing them on the opportunities offered by the client
• Head hunting passive candidates for specific roles
• Managing the process through the interview to offer stage and beyond
• Negotiating pay and salary rates and finalising arrangements between client and candidate
• Offering CV, interview and general career advice
• Prepare candidates for CV submission and interviews
• Deliver constructive feedback from interviews
• Liaise with Client stakeholders for weekly/monthly meetings where necessary to update on performance/questions/feedback/issues
• To seek out opportunities to win new vacancies with your account portfolio
• Provide an excellent service ensuring candidates and clients receive a professional and comprehensive service at all times
• Comply with company management systems, reporting and quality procedures including accurate database management
• Develop an understanding of market rates and conditions within your sector
• Seek and provide feedback in a professional manner at all times to candidates
• Agree and deliver against candidate and client service levels

Requirements

•  2 years minimum recruitment experience, able to demonstrate extensive billing history
• Demonstrable experience of working within a recruitment environment meeting and exceeding monthly targets and KPI’s
• Understanding of the Salesforce market with a strong understanding of Salesforce roles and responsibilities
• Salesforce Market expert and can articulate Salesforce specialist knowledge and understanding
• Experience working within Salesforce recruitment
• Willingness to provide coaching and mentoring to Junior members within the team
• Excellent communication skills
• Advanced questioning skills
• Ability to influence and engage with all levels of candidates
• Advanced skills in Linkedin / job boards and other candidate portals required
• Ability to liaise with both candidates and clients achieving excellent customer care and success

To apply, please email melonie@supermumsconsulting.com

Location: Remote working

Salary: £28,000 basic with commission OTE £42k 

Role Type: Permanent

Details

• To identify, attract and engage candidates to fulfil specific business briefs and requirements
• To provide support and service to internal delivery functions and departments
• To proactively track and continuously manage the journey of a candidate
• Provide first line support for Candidate enquiries
• To identify, attract and engage candidates to fulfil specific business briefs and requirements
• To manage smaller vacancy opportunities liaising with the Business development team and Client contact to understand the full job brief and expectations of the role.
• Shortlisting of all available candidates on our internal database, external job boards, Supermums community and matching appropriately to live job opportunities
• Interview prospective candidates – telephone screening
• Be able to advise and reformat CV’s to ‘sell’ key USP’s of that candidate
• To prepare candidates for interviews
• Liaise with the Client to close opportunities and ‘win’ placements
• To provide support and service to internal delivery functions and departments
• Provide pre-employment and compliance checks in line with company policy and relevant legislation
• Provide support to ensure that the candidates and clients receive a professional and comprehensive service at all times
• Comply with company management systems, reporting and quality procedures including accurate database management
• Develop an understanding of market rates and conditions within your sector
• Seek and provide feedback in a professional manner at all times to candidates
• Agree and deliver against candidate service levels

Requirements

 Understanding of the Salesforce market with a strong understanding of Salesforce roles and responsibilities

• Willingness to develop as a Salesforce Market expert who can articulate Salesforce specialist knowledge and understanding
• Experience working within Salesforce recruitment (desirable)
• Excellent communication skills
• Advanced questioning skills
• Ability to influence and engage with all levels of candidates
• Advanced skills in Linkedin / job boards and other candidate portals required

To apply, please email melonie@supermumsconsulting.com