Srividya – From Account Manager in the Hospitality sector to a flexible career as a Salesforce Consultant

Sirvidya, mum of 2, worked within the hospitality sector but wanted carer progression and needed a change but didn't know to do what. With previous experience of using a CRM, Sirvidya had heard of Salesforce, and the 'click not code' made her feel like this was something that she could transition into successfully.

Sirvidya's Story

  • Course: Salesforce Admin Course
  • Region: EMEA
  • Sector: Technology
  • Job Title: Salesforce Consultant
  • Works: Pink Samurais
  • Lives: London, UK
Srividya, originally from India, living in London, and mum of 2, worked as an Account Manager within the sales and marketing department in the hospitality sector but after 2 maternity leaves, she realised there was little carer progression for her and she needed a change but didn’t know to do what. With previous experience of using a CRM, Srividya had heard of Salesforce, and the ‘click not code’ made her feel like this was something that she could transition into successfully.

Srividya decided to join the Supermums Admin course because…

Srividya had previously used CRM’s so had heard about the Salesforce platform, and though that this would help in her transition due to this prior knowledge. When she heard that they used ‘click not code’, it was encouraging.

“I first started learning on Trailhead, its such a great resource with so much content and anyone can learn anything, but as someone transitioning careers, still working in my existing role and being a parent, i heard about Supermums and the support they provided. This was what i needed as trying to tackle this on my own was just too daunting!”

“The live sessions, trainer, mentor and weekly homework made it easier to learn, and less overwhelming to me and that i didn’t have to do this alone as there was a cohort. All these little things added up to help make it a great experience with Supermums.”

Srividya was able to launch her career in Salesforce because…

“The work experience included on the Supermums Salesforce Admin course gave me mini projects needed to put into practise everything i was learning. I was also given the opportunity to shadow a couple of consultants. This gave me a better understanding of real life Salesforce and applying this knowledge into my projects, which really helped me to boost my confidence and believe that i can do this!”

Srividya’s new Salesforce career and day-to-day role entails…

“I first started work, after i gained my Admin certification, with a charity, and after 12 months, i applied all my transferable skills, along with my Salesforce Admin experience and became a Salesforce Consultant.”

“In my role, i mainly use Sales Cloud, do lots of customisation and use an ISV partner, Conga. I’ve also gained business analyst and project management skills. Another Supermums alumni works with me at Pink Samurai and she’s picked up other skills like CPQ etc.”

 

“I think we undervalue ourselves, especially women, and we shouldn’t as we have the soft skills and transferable skills that are relevant, and matter to employers”

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