Srividya – From Account Manager in the Hospitality sector to a flexible career as a Salesforce Consultant

Srividya, a mum of two, worked in the hospitality sector and wanted career progression but didn't know what route to take. With previous experience of using a CRM, Srividya had heard of Salesforce, and the 'click not code' approach made her feel this was something that she could successfully transition into.

Srividya's Story

  • Course: Salesforce Admin Course
  • Region: EMEA
  • Sector: Technology
  • Job Title: Salesforce Consultant
  • Works: Pink Samurais
  • Lives: London, UK
Srividya, a mum of two originally from India, lived in London, working as an Account Manager in a sales and marketing department in the hospitality sector. But after two maternity leaves, she realised there was little opportunity for career progression. She recognised she needed a change of direction but didn’t know what form this should take. Having had previous experience of using a CRM system, Srividya knew of Salesforce, and its ‘click not code’ approach made her feel this was something that she could successfully transition into.

Srividya decided to join the Supermums Admin course because…

“I first started learning on Trailhead. It’s a great resource with so much content and anyone can learn anything but, as someone transitioning careers, still working in my existing role and being a parent, it was a little overwhelming. I heard about Supermums and the support they provided. I realised this was what I needed as trying to tackle this on my own was just too daunting!”

“The live sessions, trainer, mentor and weekly homework made it easier to learn and less overwhelming to me. It was reassuring that I didn’t have to do this alone as there was a cohort. All these little things added up to help make it a great experience with Supermums.”

Srividya was able to launch her career in Salesforce because…

“The work experience included in the Supermums Salesforce Admin course gave me mini projects that enabled me to put into practice everything I was learning. I was also given the opportunity to shadow a couple of consultants. This gave me a better understanding of how Salesforce is used in real-life so I could apply this knowledge to my projects, which boosted my confidence and helped me believe I can do this!”

Srividya’s new Salesforce career and day-to-day role entails…

“After gaining my Admin certification, I started work with a charity and after 12 months I applied all my transferable skills, along with my Salesforce Admin experience, and became a Salesforce Consultant.”

“In my role, I mainly use Sales Cloud, carry out lots of customisation and use an ISV partner, Conga. I’ve also gained business analyst and project management skills. Another Supermums alumni works with me at Pink Samurai and she’s picked up other skills like CPQ.”

 

“I think we undervalue ourselves, especially women, and we shouldn’t as we have the soft skills and transferable skills that are relevant, and matter to employers”

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