Day in the life: Donna, Project Manager to Salesforce Analyst

Donna lives in California and is a Salesforce Analyst at Jade Global. Through working on a previous contract, she discovered Salesforce and the flexibility and career opportunities it could give her.


  • Course: Salesforce Admin Course
  • Region: USA
  • Sector: Information Technology
  • Job Title: Salesforce Analyst
  • Works: Jade Global
  • Lives: California
Donna decided to upskill and launch her Salesforce career because.. 

I worked on a contract with a company that used Salesforce and I was impressed with the CRM team and learnt about Salesforce through them. At the time I was travelling from State to State for work, and I was getting to a point of not wanting to do that anymore. My interest in Salesforce grew when I learned about the flexibility and ability to work remotely.  


Donna decided to upskill in Salesforce Admin Course with Supermums because.. 

It’s a good place if you want to change careers.  The reason I always vouch for the Supermums program is because of the support I got, the confidence that my mentor instilled in me, and the kind of assignments I did prepared me very well.  When I started my job there was nothing I didn’t know how to do or know how to figure out.  I had been doing much of it in my Supermums program already.   


My mentor had valuable experience and as she reviewed my coursework, she shared tips and tricks about how to do things faster and more effectively.  I was able to do exceptionally well at my work. 


The programme prepared us in such a way that you could perform well whether you ended up in a non-profit or a consultancy company. 


Donna was able to launch her new Salesforce career successfully because…. 

The Supermums trainers did a great job explaining concepts. I was weaker in areas like formulas and validation rules, and they explained them in a way that I could understand. It meant that I was confident in applying for roles, and in interviews: if you threw any questions at me, I could answer it! 


You get all the guidance you need to be successful in a Salesforce career. 


Donna has now successfully achieved a Salesforce career that offers her..  

I am a Salesforce Analyst for Jade Global who are a Salesforce Partner and consulting company in San Jose, California. I work in the CRM department, as both a Salesforce Admin and a Business Analyst. I gather clients’ requirements and the build them and test them. 

Typically, my role has been in the office with the flexibility to work from home when needed.  Covid-19 has moved my role remotely for now and may provide more opportunity for working flexibly in the future. 

The best thing about my job is getting to work on a variety of projects that I enjoy and find challenging.  I constantly have the opportunity to grow and am challenged to learn more.  My favourite thing to do is to create solutions. 

My initial plan was to be a developer, so I’m looking towards expanding my skills as a developer and then move on to become a solution architect.    

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