Salesforce Career Change for Flexibility – Michelle’s Success Story

Michelle retrained with Supermums after redundancy and motherhood challenges. With support and Salesforce training, she achieved a flexible Salesforce career.

Michelle's Story

  • Course:Salesforce Admin Course
  • Region:EMEA
  • Sector:IT
  • Job Title:Salesforce Administrator
  • Works:Charity
  • Lives:UK

Michelle built a Salesforce career change for flexibility with Supermums, moving from IT support into a flexible Salesforce role that restored her confidence and work–life balance.

Previous Role: IT Support & Admin Assistant
New Role: Salesforce Administrator (Flexible Part-Time Role)

“Supermums gave me back my confidence, skills, and a supportive community to relaunch my career into Salesforce and achieve the flexibility I needed as a mum.”

Michelle, based in the UK, had spent nearly 20 years in IT support at John Lewis before being made redundant after Covid in 2021. Following struggles with mental health after becoming a mum and facing inflexible working conditions, she wasn’t sure what to do next. Volunteering in her community gave her purpose, but when she was ready to return to work, she wanted something new — a flexible role with career progression. That’s when she discovered Supermums Salesforce training and decided to retrain.

Michelle decided to pursue a Salesforce career change for flexibility because…

“After redundancy and struggling with my confidence, I wanted a career that gave me flexibility for my family, but also progression. I came across an advert for Supermums on Facebook and it seemed perfect — a chance to retrain, earn well, and work flexibly. That was exactly what I needed.”

Michelle decided to upskill in Salesforce with Supermums because…

“I joined the Supermums Ultimate Admin Course because I knew I needed structure and accountability in my learning. The weekly lessons, homework, and especially my mentor made all the difference. My mentor had a similar IT background and motherhood journey, and she supported me even beyond the course. We’re still in touch now.”

Michelle was able to launch her new Salesforce career successfully because…

“The Supermums community gave me constant support. From WhatsApp groups to the nonprofit Salesforce user group, I always had someone to turn to with questions. The recruitment team also helped me refine my CV and highlight my transferable skills. In interviews, I was honest about being new to Salesforce but emphasised the support network I had behind me — and that really impressed employers.”

Michelle has now successfully achieved a Salesforce career change for flexibility that offers her…

“Through Supermums Recruitment, I found exactly what I was looking for: a flexible role with short days, just one day a week in the office, and an amazing team. It’s given me the work–life balance I wanted while building a career in Salesforce.”

Final Thoughts on a Salesforce career change for flexibility

“Supermums didn’t just give me training — they gave me my confidence back. As a mum who had struggled with mental health, I now feel valued, supported, and able to make a difference. The flexibility of my Salesforce career means I can be there for my daughter and still have a fulfilling professional life.”

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