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Laetitia: from career uncertainty to landing my dream Salesforce job in months!

Laetitia upskilled with the Salesforce Admin and Consultancy courses after working for 14 years as a digital media buyer and paid search specialist. She wanted to move into a role that provided a complete view of customer interactions, structured problem-solving, and greater career opportunities. Since then, she has successfully transitioned into a Salesforce Support Consultant […]

Laetitia's Story

  • Course: Salesforce Admin Course
  • Region: EMEA
  • Sector: Technology
  • Job Title: Salesforce Support Consultant
  • Works: Silver Softworks
Laetitia upskilled with the Salesforce Admin and Consultancy courses after working for 14 years as a digital media buyer and paid search specialist. She wanted to move into a role that provided a complete view of customer interactions, structured problem-solving, and greater career opportunities. Since then, she has successfully transitioned into a Salesforce Support Consultant role, where she helps clients maximise their use of Salesforce and solve business challenges.

 

Laetitia decided to upskill and launch her Salesforce career because …

“I had been working in digital media for years, but I always felt frustrated by the lack of a 360-degree customer view. I was also looking for something different, something that aligned better with my skills and interests. I had family members working in Salesforce, and after leaving my previous job, I started exploring new opportunities.

I didn’t initially plan to move into Salesforce, but the more I learned, the more I realised how well my background in data and marketing could translate. A friend encouraged me to explore it, and when I started experimenting on Trailhead, I got hooked! But I quickly realised I needed more structure and guidance to make a real career change.“

 

Laetitia decided to upskill in the Salesforce Admin and Consultancy Course with Supermums because …

“Trailhead was a great introduction, but it wasn’t enough. I felt like I was jumping from topic to topic without really knowing what I needed to focus on. I knew I needed formal training and a clear roadmap. I kept seeing Supermums on LinkedIn and eventually signed up for their newsletter.

By July 2023, I decided to take it seriously and enrolled in the course. The structure of Supermums was exactly what I needed. It took me step-by-step from the basics, understanding objects and records, to more advanced topics like flows. The live sessions were incredibly valuable, and having a mentor meant I had guidance when I needed it. The real-world exercises also helped me build confidence.“

 

Laetitia was able to launch her new Salesforce career successfully because …

“The Supermums program helped me gain the right mindset and technical skills, but it was also the community that made a difference. The program didn’t just teach me Salesforce, it helped me understand what roles I was suited for and where I wanted to go.

At first, I thought I would be an admin, but through the program, I realised I wanted to be a consultant. I didn’t see myself just resetting passwords, I wanted to help clients solve problems and deliver impactful projects. The combination of structured training, hands-on practice, and career coaching helped me secure my first role.“

 

Laetitia has now successfully achieved a Salesforce career that offers her …

“After completing the Supermums program, I started my job search in February. It was challenging because the job market was competitive, but I stayed persistent. I initially interviewed for a marketing-related Salesforce role, which I didn’t get because they felt I was too junior. But I kept in touch with the recruiter, and they introduced me to another opportunity. I followed up consistently and eventually secured my current role.

Now, I work as a Salesforce Support Consultant for a Salesforce SI (System Integrator), helping clients with their Salesforce platforms. My role involves handling support tickets, resolving issues, implementing new features, and even providing training. The consultancy course at Supermums was especially useful because it taught me how to ask the right questions and think critically about business needs.

One of the biggest benefits of my new role is that it is fully remote, giving me the potential for more flexibility in the future. Right now, as I am still learning and growing in my role, I need to be fully engaged in my work to gain the necessary experience. However, I know that as I progress, I will be able to structure my schedule in a way that allows me to integrate work with my personal life more seamlessly. My goal is to eventually have the ability to pick up my kids from school, adjust my work hours to fit around my life, and enjoy the freedom that a Salesforce career can offer.“

 

Where has Laetitia’s Salesforce career taken her since she started?

“I’ve learned so much in a short time. My job is fast-paced, and every day presents new challenges, but I love it. While flexibility is something I’m working towards, I know it will come with time as I grow in my role. The most important thing is that I now have a career path.

For the first time, I have a clear vision of where I want to go in the next 10 years. In my previous roles, I was just ‘going with the flow,’ but now I have a roadmap. My experience with Supermums has given me the confidence to take control of my future.“

 

Final Thoughts …

“If you’re considering a career in Salesforce, my advice is to be persistent. The job search can be tough, but don’t give up. Follow up with recruiters, stay connected with the community, and keep learning. Salesforce is an amazing platform with endless possibilities, and if you love what you do, it will show.

I’m so grateful to Supermums for helping me make this transition. The structured learning, mentorship, and real-world projects gave me the tools I needed to succeed. If you’re thinking about joining, just go for it, it could change your life like it did mine!“

 

To find out more about how to start a career using Salesforce, visit “What is a Salesforce Career”

 

Are you looking to gain in-demand tech skills?

We’ve helped over 1000+ trainees, across 10 different countries, find flexible, well paid roles in the Salesforce ecosystem, just like Laetitia.

Grab your place on our Salesforce Admin Course to relaunch you career with a full package of support to accelerate your success.

 

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