Heather Black

Heather is the founder of Supermums Recruitment and Training. With an extensive background in Salesforce Consultancy, Career Coaching and Training she is passionate about empowering people with the right skills, attributes and knowledge to be successful in their career.

Set up a Salesforce Support Desk

Set up a Salesforce Support Desk for Users

Within this blog we explore the importance of setting up a Salesforce Support Desk for users to manage requests, communication and support effectively. In our new book, “Become a Super Salesforce Administrator”, we talk about the four key roles every admin plays: the Problem Solver, the Innovator, the Data Champion, and the Change Agent. When […]

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How to prioritise tasks of a Salesforce Administrator

How to Prioritise Tasks as a Salesforce Administrator

Being a Salesforce Administrator can feel like spinning plates – there’s always so much to do, and everything seems urgent. But how do you figure out what to focus on first? That’s where prioritisation comes in. In our new book, “Become a Super Salesforce Administrator”, we talk about the four key roles every admin plays:

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