Heather Black

Discover how to optimise the sales funnel using AI and skills like business analysis, agile project management, and change management to make it work.

Discover why learning in a community accelerates your Salesforce and AI career. From peer accountability and mentorship to networking and the hidden job market, here’s how Supermums’ community-driven approach helps you stay motivated, build confidence, and land the role you deserve.

Join our Headless 360 Career Summit and secure a free Cert Voucher worth $200 With the announcement of Headless 360 find out which Career Path is right for you Join us to learn about the different career paths and job roles with practical insights and demonstrations unpacking Headless 360. Salesforce Headless 360 delivers three new

How to lead an AI roadmap in your company (and the three skills that make it work)

Salesforce just announced Headless 360 so what does this mean for your career? The traditional Salesforce Admin role is changing. Here’s what you need to learn beyond admin skills and how to position yourself for the roles that will pay the most in 2026 and beyond. The Highlights of Salesforce Headless 360 Introduction to Salesforce

Our new Community Champion programme gives you direct access to Salesforce product experts across the Salesforce ecosystem, right inside your training community. One of the biggest challenges people face when breaking into Salesforce isn’t the initial learning curve. It’s what comes after. You get your Admin certification. You understand the platform fundamentals. And then you

Switching careers can be nerve-wracking, especially into a fast-moving area like AI. But here’s the truth: AI isn’t just for coders or data scientists. A Career in AI is becoming more accessible, and women from all walks of life are successfully stepping into this space, bringing fresh perspectives and invaluable skills. We want to share

AI Tools for Presentations – You don’t need to spend hours writing and crafting presentation decks for workshops and training anymore. With AI tools, you can curate tailored content into a presentation within minutes, rebrand decks using theme templates, and pre-record and narrate the presentation using audio or avatars in less than an hour. This can save a huge amount of time and money on editing and curation.

AI Tools for Project Management – AI project management tools help you plan, track, and deliver work without spending hours on admin. For Salesforce professionals working across discovery, delivery, and adoption, these tools reduce the effort of keeping plans up to date, chasing actions, and turning workshop outputs into structured delivery work.

AI Process Mapping Tools – You no longer need to spend hours building flowcharts after your BA workshops. With AI tools, you can clean up flowcharts you created manually, or create them from scratch within minutes by uploading a spreadsheet of documented requirements.

AI for Meeting Notes – Manual note-taking is a thing of the past. With AI meeting notes, you can focus on the conversation and the questions you need to ask, while everything is recorded and summarised.

You can quickly turn meeting notes into follow-up actions, detailed requirements documents, and flowcharts using AI — often up to ~10x faster on specific tasks, with the right guardrails and human review.