Heather Black

Supermums launches a brand-new Mums on Cloud Nine podcast series featuring Salesforce Golden Hoodie winners. Hear the stories behind the hoodie — starting with Episode 1 featuring Kaelan Moss.

The biggest career opportunity in the Salesforce ecosystem right now isn’t a new certification — it’s learning how to connect systems and become an integration specialist. Join our Product Enablement Session – Become an Integration Specialist This blog captures the highlights, but there’s a lot more depth in the full session — including a live

In this week’s blog we discus practical ways to optimise a customer support desk using AI to deliver faster resolutions, happier customers, and a team that isn’t running on empty. Every support team knows the feeling. The queue is growing. The same questions keep coming in. Your best agents are spending half their day on

Discover how to optimise the sales funnel using AI and skills like business analysis, agile project management, and change management to make it work.

Discover why learning in a community accelerates your Salesforce and AI career. From peer accountability and mentorship to networking and the hidden job market, here’s how Supermums’ community-driven approach helps you stay motivated, build confidence, and land the role you deserve.

Join our Headless 360 Career Summit and secure a free Cert Voucher worth $200 With the announcement of Headless 360 find out which Career Path is right for you Join us to learn about the different career paths and job roles with practical insights and demonstrations unpacking Headless 360. Salesforce Headless 360 delivers three new

How to lead an AI roadmap in your company (and the three skills that make it work)

Salesforce just announced Headless 360 so what does this mean for your career? The traditional Salesforce Admin role is changing. Here’s what you need to learn beyond admin skills and how to position yourself for the roles that will pay the most in 2026 and beyond. The Highlights of Salesforce Headless 360 Introduction to Salesforce

Our new Community Champion programme gives you direct access to Salesforce product experts across the Salesforce ecosystem, right inside your training community. One of the biggest challenges people face when breaking into Salesforce isn’t the initial learning curve. It’s what comes after. You get your Admin certification. You understand the platform fundamentals. And then you

Switching careers can be nerve-wracking, especially into a fast-moving area like AI. But here’s the truth: AI isn’t just for coders or data scientists. A Career in AI is becoming more accessible, and women from all walks of life are successfully stepping into this space, bringing fresh perspectives and invaluable skills. We want to share

AI Tools for Presentations – You don’t need to spend hours writing and crafting presentation decks for workshops and training anymore. With AI tools, you can curate tailored content into a presentation within minutes, rebrand decks using theme templates, and pre-record and narrate the presentation using audio or avatars in less than an hour. This can save a huge amount of time and money on editing and curation.