How to Study for the Salesforce Service Cloud Certification

There is a real difference between learning enough to pass an exam vs learning enough to really understand a product and being able to implement it. When you showcase the Service Cloud Certification on your CV, employers expect you to truly understand the product and to have the confidence to implement it.

At Supermums we take learning seriously and we want you to be the best Salesforce professional you can be.

Successfully passing your Service Cloud Certification should represent the following traits:

• You can confidently conduct business analysis, ask the right questions and gather requirements on the Service Cloud solution.
• You can confidently implement the Service Cloud product for a team
• You can confidently demo the Service Cloud product in an interview
• You know how to advance the Service Cloud product with third party apps

We therefore recommend the following study tips to really help you get equipped and knowledgeable in the Service Cloud:

1. Check out the exam guide

1. Check out the Exam Guide, so you know what topics are covered in the exam. Assess your existing theoretical and practical knowledge of these areas, in particular those areas that carry the greatest weight of questions.

2. Complete our on-demand Service Cloud Course

2. Complete our on-demand Service Cloud Consultant Course in just 4hrs for just £90

Summary of Service Cloud Course Content

• Introduction to Service Cloud
• Setting Up Service Cloud
• Case Management
• Knowledge Management
• Service Cloud Console
• Automation in Service Cloud
• Reporting & Analytics

It provides..

• Comprehensive Training
• Hands-On Learning
• Exam Preparation Focused
• Cost-Effective & Flexible
• Real-World Application
• Motivational Support

3. Complete the Trailhead

Complete the Salesforce Trailmix: Prepare for Your Salesforce Service Cloud Consultant Credential

4. Build a Demo of Service Cloud

Build a Demo of Service Cloud in a Dev Org and really get familiar with all of the functionality and be able to demonstrate your skills to a prospective employer or client.

5. Test your knowledge

Test your knowledge ready for the exam with Focus On Force Questions

6. Extend it’s Functionality

Understand how to extend the functionality of the Service Cloud Solution with a range of third party apps. Check out how SharinPix can support.