Heather Black

A Salesforce Administrator focusses on ‘click not code’ solutions. They are able to configure Salesforce relatively easily with the right training and mentoring to maintain a Salesforce instance on a daily basis for an organisation. The starting certifications are Salesforce Administration, Advanced Admin and App Builder and then progressing to learn other product specialisms depending […]

A Salesforce Developer is experienced in click functionality as well as technical code solutions. They are experienced in a range of technical areas whether it’s the creation of UI interfaces, integrations, lightning components, Apex and Visual Force, data migration they configure systems to the next level of customisation.    Salesforce Developers will have experience in other

If you love just talking about Salesforce and the different products that exist in the eco-system but don’t want to be involved in all of the delivery work then this is a good role is for you. Pre-sales are responsible for initially engaging with clients and identifying their high level requirements. The next stage of

A Salesforce Consultant is often a hybrid role that can include project management, business analysis, system design and development. A consultant will present themselves as an expert that typically operates within a consultancy environment or as a freelancer to help clients implement Salesforce. A consultant is an expert that is trained and certified in Salesforce

A Technical Architect is extensively trained and experienced in the Salesforce products and they work with the business analyst(s) to design the system architecture and specification. They are often responsible for delivering a specification to a team of Salesforce administrators and developers to deliver to the solution. They are one of the most qualified and

A Business Analyst gets invested in understanding how the organisation and the team currently operate and helps them to evaluate and improve their management processes and KPI’s. They facilitate conversations to elicit what the goals are, what the pain points are, and help the team to define their future vision for management processes and performance

A project manager is an expert in planning, maintaining accountability and managing resources to deliver a project successfully for a client.    They enjoy being organised and using project management software to plan everything out successfully. They will liaise and allocate team members to a project and hold the team accountable for recording time and deliverables