Heather Black

Heather is the founder of Supermums Recruitment and Training. With an extensive background in Salesforce Consultancy, Career Coaching and Training she is passionate about empowering people with the right skills, attributes and knowledge to be successful in their career.

Why Salesforce Admins Should Learn Marketing Cloud!

Salesforce and Marketing Cloud work in harmony together to optimise customer relationships and in this #MarketingCloudSuperStar podcast series, we talk about the rising importance of Marketing Cloud and why it’s one of the products to add to your bow, whether you are starting out or advancing your Salesforce career.

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Introduction to DevOps for Salesforce Administrators

Introduction to DevOps for Salesforce Administrators

DevOps, a combination of development (Dev) and operations (Ops), is the industry gold standard for how companies manage their Salesforce processes. It’s an Agile way of working that empowers all Salesforce professionals to contribute to the development and release cycle, whatever their technical skills or role. In our new book, “Become a Super Salesforce Administrator”,

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How to Clean Data as a Salesforce Administrator

Cleaning up data in Salesforce is like decluttering your house – it’s a big job, but once it’s done, everything runs more smoothly. In our new book, “Become a Super Salesforce Administrator”, we talk about the four key roles every admin plays: the Problem Solver, the Innovator, the Data Champion, and the Change Agent. These

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How to prioritise tasks of a Salesforce Administrator

How to Prioritise Tasks as a Salesforce Administrator

Being a Salesforce Administrator can feel like spinning plates – there’s always so much to do, and everything seems urgent. But how do you figure out what to focus on first? That’s where prioritisation comes in. In our new book, “Become a Super Salesforce Administrator”, we talk about the four key roles every admin plays:

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