What type of Salesforce role would suit you? – Part 1  

Within this first article we look at the different type of Salesforce employers and the type of work they may offer. 

Gain Diversity with Consultancy Roles  

If you are someone who enjoys diversity, new challenges, learning new things, working under time and budget pressure, being an expert on solutions and delivering professional services then Salesforce Consultancy might be the right type of role for you. You could work in a client facing design/ project management role or in-house technical role building out solutions for a wide range of clients.  

A Salesforce Consultancy will typically work with clients for a period of months or even a couple of years to implement specific solutions depending on the size of projects. Consultancies may specialise in corporate, SME, non-profits or public sector clients, they may work internationally or nationally and may even specialise in certain salesforce products or have specialist teams in-house. Depending on the size of clients you may be working on more than one system at once.  Each client will have different requirements and solutions which adds variety to the role 

Questions to ask for this type of Salesforce role

What type of clients do you work with? What is a typical project size? Which Salesforce products would you be working with? What level of remote working v travel would be involved?  

Be a Supporter within End Customers  

If you are someone who enjoys familiarity, routine, focussing on one thing, nurturing and supporting individuals to adopt a system, being the ‘go to’ person for support, helping the organisation to analyse data and inform business decisions – then a job within an end-user customer of Salesforce might be the job for you. You could manage the roll-out of a new CRM project or become part of a support desk.  

An End User Customer might range from a small non-profit to a large international corporate. To find the right fit for you, it will be important to assess a company based on its geography, values, culture, flexibility and team members. You might also assess whether you want to get involved in a new implementation of a CRM or would you prefer to work on a support desk delivering training or answering queries where it’s business as usual.  

Questions to ask for this type of Salesforce role

What is the geography of the team? How long has Salesforce been used? Is it well adopted? What would the typical work entail? What level of remote working v travel would be involved?

Be a Product Expect with a Software ISV Partner 

If you are someone that enjoys speaking to new people, being an expert on a specific product, working virtually, providing training and support to a range of clients – then working for an ISV might be the perfect role for you. You might be in a sales role where you are supporting Salesforce customers to understand the product and assessing its suitability to them, or you might want to be a support desk role where you are training and supporting end-customers to embed the new product.  

There are a large number of ISV partners who have built products on the Salesforce platform and many tend to have smaller teams that support end-users via virtual support. 

Questions to ask for this type of Salesforce role 

What would a typical day look like? How may customers might you work with in a day? How many customers and leads does the ISV currently have? What is the company culture and team like?   

Looking for a Salesforce role?

Talk to us about the range of job roles that are available, and we’ll help you to find the right fit for you.

Within part 2 we will delve more into the types of job roles that are available.