Salesforce Agony Duo – Get your Questions Answered

Heather Black is the CEO and Founder of Supermums.

She is a professional trainer, coach and has worked as a Salesforce Consultant since 2012. Prior to that she helped people launch new careers and secure employment with a background in career and business coaching and accredited training. She has managed a Salesforce consultancy team and has overseen over 700 projects. Her Consultancy won the EMEA Salesforce.Org Consultancy Partner of the Year Award. She has 7x Salesforce Certifications and certifications in APMG Agile Project Management, APMG Change Management and BCS Business Analysis and NLP Coaching. She delivers the Supermums Consultancy Skills Course and is also Author of the Amazon Best Selling Book ‘Become a Super Salesforce Consultant‘.

Liam O’Shea

Salesforce Certified Training Instructor and Head of Curriculum Development

Liam has been delivering Salesforce training for the past 4 years and loves teaching our students new technology. He is a Certified Instructor for our Salesforce Admin, Service Cloud, and CRM Analytics Course.

With a background in Sales and Customer Service he loves creating a good customer experience and averages a 4.9 out of 5 feedback score.

As a Salesforce Professional you need to be clued up on Data Protection principles to keep data compliant and secure in Salesforce.. Get trained up in data protection principles today with this free download and training course.

Is the quality of your data in a good or bad state of repair? Do some analysis on the data quality with some handy data tools, reports and dashboard. Do you need to clean up duplicates, mass update fields and maintain it better going forward? Your users will only engage with your system if they trust the data. Get your data in check with the help of Validity Demand Tools