Senior Salesforce Consultant

Our client is a UK-based, mission-driven organisation operating within the not-for-profit and public benefit sector. They are nationally recognised for supporting service providers through technology, data, and sector expertise.

The organisation has an established in-house Salesforce consultancy function that delivers CRM solutions to charities and public sector organisations. The successful candidate will join a collaborative team of consultants and technical specialists, working closely with internal stakeholders and external customers to deliver high-quality Salesforce solutions.

Their core offering includes a Salesforce-based case management and client recording solution, alongside broader consultancy services, system integrations, and ongoing platform development.

Key responsibilities and focus areas:

• Lead end-to-end Salesforce consultancy projects for external clients and internal teams
• Support pre-sales activity including scoping, demonstrations, and producing estimates
• Run workshops, gather and document requirements, and analyse business processes
• Plan and manage system implementations and enhancements
• Produce functional specifications and documentation for developers
• Deliver user training and internal knowledge sharing
• Provide technical support in line with agreed service levels
• Stay current with Salesforce releases and communicate relevant updates
• Contribute to product improvements through user feedback and research
• Mentor and potentially line manage junior consultants
• Collaborate with senior stakeholders to align Salesforce initiatives with organisational objectives

Requirements:

• Strong track record delivering Salesforce consultancy projects
• Experience across multiple Salesforce Clouds (including Experience Cloud)
• Experience managing integrations with third-party systems
• Confident facilitating workshops and managing client relationships
• Strong project management and documentation skills
• Experience mentoring or supporting junior team members
• Willingness to travel occasionally within the UK

Technology & Tools:

• Salesforce (core platform)
• Salesforce Experience Cloud
• Third-party system integrations
• CRM case and client management solutions
• Standard project documentation and collaboration tools

Key Benefits:

• Flexible working location
• Permanent position
• Opportunity to work within a purpose-led organisation
• Leadership and development opportunities
• Exposure to varied Salesforce projects across multiple organisations

Please note: Applications will be reviewed on a first come, first serve basis. Early application is strongly encouraged.

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.