Salesforce Marketing Cloud Consultant

Our client is a growing UK-based Salesforce consultancy operating as a progressive SME with a strong reputation for delivering digital transformation programmes across enterprise and public sector clients. With a collaborative, multicultural team based in Central London, the company combines the agility of a boutique consultancy with exposure to large-scale, complex client environments. Consultants work closely with Solution Architects, Developers, Project Managers, and client-side marketing and technology stakeholders. The business specialises in enhancing digital experiences, operational processes, and data capabilities through Salesforce-led solutions.

Key responsibilities and focus areas:

• Lead client discovery workshops to gather marketing, communication, and engagement requirements
• Translate business needs into scalable Salesforce Marketing Cloud solutions
• Configure and deploy Salesforce Marketing Cloud components including Journey Builder, Email Studio, Automation Studio, Contact Builder, and segmentation via Data Extensions
• Build automated, personalised customer journeys and triggered communications
• Provide best-practice guidance on customer engagement strategy, segmentation, and campaign design
• Support data integrations with the Salesforce core platform
• Produce solution documentation and user guides
• Facilitate UAT, deliver client training, and provide post-implementation optimisation support
• Collaborate with Architects and Developers on data models and integrations
• Ensure GDPR compliance and consent management, particularly within public sector engagements

Requirements:

• Proven experience as a Salesforce Marketing Cloud Consultant or Administrator
• Salesforce Marketing Cloud certification
• Strong experience with journey building, segmentation, data modelling, and automated campaigns
• Consultancy or multi-client environment experience preferred
• Understanding of GDPR and communication consent frameworks
• Strong stakeholder management and workshop facilitation skills
• Ability to communicate technical concepts to non-technical audiences
• Highly organised with the ability to manage multiple projects
• Consultative, proactive, and solution-oriented mindset
• Eligibility to work and reside in the UK (minimum 3 years residency required for NPPV3 clearance)

Technology & Tools:

• Salesforce products:
  • Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, Contact Builder, Data Extensions)
  • Salesforce Core Platform (integration exposure)
• Additional tools & knowledge areas:
  • GDPR compliance and consent management frameworks
  • API and data integration exposure (desirable)
  • Personalisation Builder, Mobile Studio, Advertising Studio (desirable)
  • Additional Salesforce certifications such as Administrator or Platform App Builder (desirable)

Salary & Benefits

• Salary range: Competitive (dependent on experience)
• Location: London-based, hybrid working model with travel as required
• Working hours: 40-hour week between 8:00–18:00 (flexible start/finish agreed with Line Manager)
• Holiday entitlement: 25 days annual leave plus 8 bank/public holidays
• Key benefits:
  • Hybrid working model
  • Exposure to enterprise-scale and public sector transformation projects
  • Collaborative, multicultural team environment
  • Opportunity to work within a growing Salesforce consultancy
  • Professional development and certification support
  • Involvement in high-impact digital transformation initiatives

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.