Salesforce Product Manager

Our client is a leading organisation within a global, fast-paced, and highly commercial industry, focused on delivering best-in-class customer engagement, digital experiences, and strategic partnerships. Known for innovation and high performance, they operate at scale with a strong emphasis on data-driven decision-making and continuous improvement. The successful candidate will work closely with cross-functional teams across commercial, marketing, service, data, and technology functions, acting as a central point of coordination among stakeholders and delivery partners. Their product and service ecosystem is centered around customer relationship management and enhancing end-to-end customer experience through advanced technology platforms.

Key Responsibilities:

• Own and drive the Salesforce product vision, roadmap, and delivery across Sales, Service, Marketing, and Data Cloud
• Act as the primary point of contact for all Salesforce-related initiatives
• Serve as the “face of CRM” across the organization and externally where required
• Engage directly with senior stakeholders, including C-suite level clients and partners
• Bridge business needs and technical execution, ensuring alignment with strategic objectives
• Prioritize demand, manage stakeholders, and make key platform decisions
• Lead the relationship with Salesforce Professional Services and ensure value realization
• Champion customer experience across commercial, marketing, and service functions
• Establish and enforce governance, data privacy, compliance, and DevOps best practices
• Drive continuous improvement and operational excellence across the Salesforce ecosystem

Key Requirements:

• Strong experience as a Salesforce Product Owner/Manager in complex environments
• Hands-on experience with Data 360 and Agentforce (non-negotiable)
• Proven ability to lead CRM strategy and act as the “face of CRM” within an organization
• Demonstrated experience engaging with and presenting to C-suite stakeholders and external clients
• Strong stakeholder management and communication skills at executive level
• Strong understanding of customer experience, data platforms, and CRM ecosystems
• Ability to challenge the status quo and drive innovation

Technology & Tools:

• Salesforce Core (Sales Cloud, Service Cloud)
• Marketing Cloud Engagement (MCE) and Marketing Cloud Personalization (MCP)
• Data Cloud (Customer/Data 360)
• Agentforce
• Tableau
• Slack
• Future roadmap includes Revenue Cloud and Loyalty Cloud

Salary & Benefits:

• Salary range: £110,000 annually (paid hourly at £58.88/hour, PAYE)
• Key benefits:
  • Hybrid working model (3 days remote, 2 days in-office in London)
  • Initial 12-month contract with strong likelihood of extension
  • High-impact role within a large-scale, globally operating organization
  • Exposure to enterprise-level CRM transformation and cutting-edge technologies
  • Collaborative, high-performance work environment

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.