Salesforce Consultant

Location: London – (Remote or Onsite)

Our client is a well-established, mission-driven organisation operating within the social impact sector across England. They work closely with a large network of member and partner organisations to improve frontline services and drive positive systemic change.

They have developed a market-leading client relationship and service management platform built on Salesforce, currently used by over 300 organisations across the UK. Each customer operates a tailored Salesforce environment designed to support service delivery and client management.

The successful candidate will join a dedicated Salesforce function of approximately 45 professionals spanning Business Development, Product, Support, and Delivery teams. The Salesforce Consultant will collaborate closely with cross-functional internal teams, contributing to both customer support and ongoing system development initiatives.

Key responsibilities and focus areas:

• Deliver Tier 1 and Tier 2 technical support to customers, meeting agreed service level targets
• Administer and configure Salesforce CRM systems for multiple client organisations
• Support new system builds and assist with implementation projects
• Maintain platform knowledge, particularly around Salesforce releases and feature updates
• Take ownership of designated functional or technical areas
• Collaborate across Product, Delivery, and Customer Success teams
• Contribute to internal projects and continuous improvement initiatives

Requirements:

• Salesforce ADM201 (Salesforce Administrator) certification
• Minimum 1 year of hands-on Salesforce administration and configuration experience
• Experience supporting users in a live Salesforce environment
• Strong problem-solving skills and ability to manage workload independently
• Excellent communication skills and ability to engage with non-technical stakeholders

Technology & Tools:

• Salesforce CRM (core platform)
• Salesforce configuration tools (Flows, validation rules, custom objects, reports & dashboards)
• Case management and service management functionality
• Internal support and project management tools

Key Benefits:

• Flexible and remote working options
• Opportunities for Salesforce skills development and career progression
• Exposure to diverse Salesforce implementations across multiple organisations
• Supportive, mission-driven organisational culture
• Participation in team events, staff days, and sector-focused initiatives

Please note: Applications will be reviewed on a first come, first serve basis. Early application is strongly encouraged.

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.