Our Team
Heather Black
Founder and CEO
Heather is the founder and CEO of Supermums. She is mum of two little girls, lives by the sea in East Sussex whilst working remotely. In 2010 she became an accidental Salesforce admin for her non-profit and loved it so much she decided to upskill as a Salesforce Consultant in 2012 helping other non-profits to implement a CRM. She realised her career path could work for other mothers so she launched Supermums in 2016 to bring more women into the sector. As a consultant she has overseen over 700 Salesforce projects and now enjoys upskilling talent in Salesforce consultancy and coaching skills. Heather delivers our consultancy skills course.
Michelle Louise Tracey
Operations Manager
Michelle is an experienced Recruitment and Operations professional with over 14 years in the industry. What began as a career she “fell into” quickly became a true passion. Now thriving as an Operations Manager, Michelle is known for her love of process maps and her ability to drive meaningful impact through structure and strategy. She enjoys the variety her role brings, where no two days are ever the same. Outside of work, Michelle stays active at the gym and spends time with her loyal sidekick, an 8-year-old Westie Henry, who keeps her on her toes.
Carla Hicks
Executive Assistant to CEO
Carla is an Operations Consultant with 16 years’ experience supporting growing businesses and keeping everything running smoothly behind the scenes. She loves bringing clarity and structure to busy teams and helping people feel organised, supported, and on top of things. Outside of work, Carla loves going to the gym, spending time with friends, and planning cosy weekends away. She’s happiest when she’s working on a new creative project, finding ways to make life easier, or getting stuck into something she can bring to life from scratch.
Marry Navidad
Marketing Assistant and Personal Assistant to CEO
Marry brings over 8 years of experience as an Executive and Marketing Assistant, supporting CEOs and senior leaders across different industries. At Supermums, she works closely with the CEO while also assisting the marketing team to keep everything running smoothly behind the scenes. With a sharp eye for detail and a calm, solutions-focused approach, Marry is passionate about helping leaders stay organised and focused on what matters most. Outside of work, she’s a proud mum who knows the importance of balancing family and professional life.
Jyn Eslava
Operations Assistant
Jyn is a former teacher who seamlessly transitioned into the corporate world, applying her education background to thrive in administrative and operational roles. As a work-from-home mom, she brings discipline, empathy, and efficiency to her work. At Supermums, she enjoys contributing to a mission she genuinely believes in, while maintaining a healthy balance between her professional responsibilities and family life. When time allows, Jyn loves to travel and explore new experiences.
Julie Marie Revel
Careers’ Adviser
Julie is a proud mum of two children, lives in Buckinghamshire, where life outside of work is kept busy with the family’s dogs and horses. With over 15 years of experience in the recruitment industry, she has built a strong track record in both national and international hiring, specialising in both permanent and contract placements across the EMEA and USA regions. Julie is passionate about helping people find careers they truly deserve and is especially enthusiastic about the possibilities and innovation that Salesforce can bring to individuals and businesses alike.
Lyn Constantine
Head of Customer Success
Lyn has 2 grown up children and 3 beautiful granddaughters. Lyn is also a Supermums Admin Alumni. Having driven miles for work every day in the Property industry she no longer has long commutes and now work from home! She is passionate about helping parents consider their career choices and is a big fan of Salesforce.
Cristina P. Manjavacas
Career Adviser
Iqra Aman
Senior Recruitment Consultant
Iqra lives in London with her husband, she specialises in placing salesforce administrators into permanent roles. She have been in the recruitment industry for over 5 years working across a variety of sectors including IT, healthcare, Petroleum sector. She is passionate about placing candidates into their dream jobs and empowering and supporting others.
Gem Mendoza
Recruitment Resourcer
Gem has over 10 years of experience within the recruitment industry. She has multiple industry experience sourcing for candidates within the Americas, APAC, and EMEA regions. She finds joy in helping people get their dream jobs.
Rachel Cook
Recruitment Practice Manager
Rachel brings years of experience in sales, recruitment, and people development—most recently as Team Manager at Amazon—before taking time out to raise her young family. Now Recruitment Practice Manager at Supermums, she’s passionate about opening doors for others returning to work or pivoting into the Salesforce ecosystem. Rachel thrives on building relationships, spotting potential, and helping people find roles they love. Outside of work, Rachel loves exploring new places with her two daughters, escaping into a great fantasy read, and making regular trips back to her hometown of Newcastle.
Liam O’Shea
Training Instructor and Salesforce Curriculum Management
Liam has been delivering Salesforce training since 2019 and loves teaching our students new technology. With a background in Sales and Customer Service he loves creating a good customer experience and averages a 4.9 out of 5 feedback score.
Kelly-Jace Halls
Training Manager
Kelly-Jace, mum of 3 from Essex, has 15 years’ experience working in Prisons & Probation services, supporting vulnerable adults into Employment, training and education pathways. She now supports our students through their learning journey as our Training Manager. Kelly loves learning and is a converted Salesforce Fan.
Jayne Brown
Training Administrator
Jayne, mum of 1 from Yorkshire. Her background is in Technical Theatre, but a temp job in office admin & customer service lead her to Supermums, and the world of Salesforce. Jayne looks after all new trainees, and alumni, ensuring they have access to everything they need, when they need it, to support their learning journey.
Claudia Tartik
System Manager
Claudia Tartik is our Salesforce Systems Manager, bringing expertise in platform strategy, integrations, and automation. With a strong background in business analysis and project management, she’s passionate about simplifying processes, enabling smarter decisions, and supporting women in tech. Outside of work, Claudia enjoys oil painting, travelling with her family, and exploring the hidden gems of Barcelona.
Joan Sorongon
Database Administrator
Joan is a seasoned sales and account management professional with over a decade of experience in the corporate and pharmaceutical industries. A Business Administration graduate with a natural passion for business and sales, she excels in building client relationships and driving growth. Outside of work, Joan enjoys Netflix, traveling, and exploring different cuisines, a reflection of her curious and well-rounded nature.
Tracey Hawkins
Finance Manager
Tracey is a qualified accountant with a background in finance for tech companies, having spent five years in Australia where she completed her qualifications. Now based on the Sussex coast, she brings international experience and a strategic mindset to the team. Outside of work, she enjoys Pilates, walking, and reading.