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Training Operations Co-ordinator

Organisation: Supermums.org
Salary: £30,000 per annum
Location: Fully remote (UK)
Contract: Full-time, permanent
Hours: 37.5 hours per week (flexible)
Line Management: Training Administrator

Working Pattern

This is a fully virtual role. Working hours are flexible across the week to support training delivery. The role requires availability for evening work, with an expectation of approximately one to two evenings per week to support evening classes or stakeholder meetings, as required. Daytime hours can be adjusted accordingly.

About Supermums

Supermums supports parents returning to work through practical digital skills training. We work with instructors, mentors, project hosts, and students to deliver structured, cohort-based programmes. Strong operational coordination ensures our training runs smoothly and delivers a high-quality experience.

The Role

The Training Operations Co-ordinator is a hands-on administration and operations role responsible for coordinating training delivery, managing systems, and supporting stakeholders. You will ensure that logistics, communication, and data are accurate, timely, and well managed.

This role suits someone who is comfortable working remotely, highly organised, and adaptable with their working hours.

Key Responsibilities

Training Operations & Administration

• Manage day-to-day training administration across programmes

• Schedule courses, study groups, and tutor sessions

• Liaise with and book tutors for courses

• Ensure training logistics are confirmed, documented, and communicated clearly

Stakeholder Coordination

• Recruit and onboard mentors and project hosts

• Match project hosts to students

• Liaise with instructors, mentors, tutors, and project hosts to coordinate delivery

Systems, Data & Support

• Act as delegated administrator for Salesforce and Pardot, ensuring data accuracy and effective use

• Manage and respond to support cases as required

• Oversee student communications, ensuring timely and consistent messaging

• Maintain accurate records across training, stakeholders, and cohorts

Collaboration & Improvement

• Work closely with the Training Administrator to ensure operational tasks are completed effectively

• Escalate risks, issues, or capacity concerns appropriately

• Review feedback and suggest practical improvements to stakeholder experience and operational processes

What We’re Looking For

Essential:

• Experience in administration, operations, or programme coordination

• Strong organisational skills and attention to detail

• Confident written and verbal communication

• Ability to manage multiple priorities in a remote working environment

• Willingness to work flexible hours, including evenings

Desirable / Preferable:

• Certified Salesforce Administrator (preferred)

• Hands-on experience with Salesforce and Pardot (preferred)

• Experience in training, education, or cohort-based programmes

• Experience supporting customer success or service-focused teams

What Success Looks Like

• Training programmes run smoothly and to schedule

• Stakeholders are well-informed and supported

• Systems and data are accurate and reliable

• Support queries are handled promptly

• Operational processes are followed consistently and improved where appropriate

• Related KPIS 
  Support Desk KPIs
  Student Satisfaction Scores
  Trust Pilot Reviews
  Project Host Retention and Feedback score
  Mentor Retention and Feedback score

Why Join Supermums

• Fully remote role with flexible working

• Purpose-driven organisation with real impact

• Clear scope and responsibilities

• Supportive, collaborative team culture

Please submit your cv and covering letter here 

Job Title: Marketing Manager

Salary : £40-50k pro-rata

Location: Hybrid in London – 1-2 days a week

Salary: Competitive

About Supermums:

Supermums.org is a social enterprise committed to empowering individuals through training, mentorship, and career placement in Salesforce and related roles. We are a training and recruitment company working with individuals and businesses to help them thrive by equipping them with the skills and confidence to succeed.

Role Overview:

We are seeking an experienced and innovative Marketing Manager to lead our marketing strategy, drive brand awareness, and support the growth of Supermums. The ideal candidate will bring recent, up-to-date skills and training in marketing channels and Marketing AI tools alongside a proven track record of delivering measurable results against KPIs.

The successful candidate must have proven experience in both B2B and B2C marketing, enabling them to effectively target and engage diverse audiences, from individual trainees to corporate clients.

This is an exciting opportunity to make a tangible impact by contributing to our mission of helping trainees and businesses succeed.

Key Responsibilities:

• Develop and implement an effective marketing strategy aligned with Supermums’ growth goals and mission.
• Lead the planning and execution of B2B and B2C marketing campaigns, tailored to attract corporate partners and individual trainees.
• Manage and deliver the production of engaging and high-quality content that resonates with both audiences, including blogs, case studies, webinars, newsletters, and social media strategies.
• Oversee the management of Supermums’ website, ensuring it is optimized for performance, user experience, and lead generation for both B2B and B2C audiences.
• Monitor and analyze marketing performance metrics, providing regular reports on ROI and progress toward KPIs.
• Collaborate with internal teams to promote Supermums’ programs and services, ensuring consistent brand messaging and tone across all channels.
• Manage relationships with external agencies, vendors, and partners to deliver effective marketing initiatives.
• Stay informed about the latest trends and developments in digital marketing and Salesforce to keep our strategies cutting-edge.
• Foster a data-driven approach to marketing, using analytics to inform decision-making and drive continuous improvement.

Key Performance Indicators (KPIs):

• Growth in qualified leads for Supermums programs (B2B and B2C).
• Increased website traffic and conversions.
• Improved social media engagement and follower growth.
• Email campaign open and click-through rates.
• SEO ranking improvements for targeted keywords.
• Positive trainee and business feedback on marketing initiatives.

Essential Skills and Experience:

• Recent training and expertise in modern marketing tools and techniques, such as Google Analytics, HubSpot, SEO/SEM, content marketing, and paid media.
• Proven experience in B2B and B2C marketing, with a strong understanding of how to tailor strategies to different audiences.
• Be a leader and at the forefront of harnessing AI tools to optimise results and efficiency.
• A strong track record of achieving KPIs in previous marketing roles.
• Excellent project management skills with the ability to handle multiple campaigns simultaneously.
• Exceptional written and verbal communication skills, with a talent for creating compelling content.
• Proficiency in marketing tools, such as CRM systems, analytics platforms, and automation software.
• A results-oriented mindset, with the ability to analyze data, identify trends, and optimize campaigns for better performance.

Preferred Experience:

• Experience in the Salesforce ecosystem or knowledge of Pardot (Account Engagement).
• Background in working with B2B and B2C Hire Train Deploy / Recruitment / Training Industry
• Demonstratable experience of marketing campaigns with successful results

Personal Attributes:

• Passionate about Supermums’ mission to support individuals in building successful careers.
• Highly motivated, proactive, and self-driven.
• Strong collaborative skills and the ability to work effectively in a remote team environment.
• A commitment to continuous learning and professional development.

What We Offer:

• The opportunity to make a real impact on people’s lives and career journeys.
• A supportive and flexible work environment.
• Professional development opportunities to keep your skills up-to-date.
• A dynamic and purpose-driven team committed to growth and innovation.

How to Apply:

To apply, please send your CV and a cover letter outlining your experience and suitability for the role, with a focus on your recent marketing & AI skills, B2B and B2C expertise, and commitment to delivering on KPIs.

Please submit your cv and covering letter here 

Talent Coach (Student Success)

Organisation: Supermums.org
Salary: £30,000 per annum basic + commission
Location: Fully remote (UK)
Contract: Full-time, permanent
Hours: 35 hours per week (flexible)

Working Pattern

This is a fully virtual role with flexible working hours. The role requires availability for evening and occasional weekend sessions, including group coaching, community events, and career support sessions. Daytime hours can be adjusted accordingly.

About Supermums

Supermums supports parents and career-switchers into sustainable digital careers, primarily within the Salesforce ecosystem. We combine structured training, coaching, and employer-led opportunities to drive real job outcomes. Student experience and completion are critical to our success.

The Role

The Talent Coach is responsible for supporting, coaching, and retaining students throughout their learning and career journey, from training through to employment and ongoing development.

This is a hands-on student-facing role focused on engagement, completion, confidence-building, and outcomes. You will work one-to-one and in groups, proactively re-engage disengaged students, and continuously improve the student experience using data, feedback, and content optimisation.

Key Responsibilities

Student Coaching & Support

• Provide one-to-one coaching and group support sessions to students

• Support students through challenges, blockers, and confidence dips

• Re-engage students who have paused or dropped out of training

• Address student issues pragmatically, escalating where appropriate

Learning Journey Design & Delivery

• Discuss their career path and follow on courses and design and support each student’s two-year learning and certification journey 

• Guide students through relevant training courses and milestones

• Support certification planning and readiness

• Ensure students are clear on expectations, timelines, and next steps

Career & Recruitment Support

• Onboard students into recruitment and job-readiness processes

• Support career advice sessions, including employability and progression guidance

• Prepare students for transitions into roles and ongoing in-job learning

Community & Content Ownership

• Build and nurture the student community, driving engagement and peer support

• Manage a central hub of student study materials, career resources, and support content

• Create, maintain, and optimise an AI-powered student support agent to provide 24hr support

• Continuously review and improve student-facing content based on usage and feedback

Analysis & Continuous Improvement

• Analyse student engagement, completion, and feedback data

• Identify patterns impacting retention or outcomes

• Propose and implement improvements to student experience and support models

KPIs & Measures of Success

• Course completion rates

• Certification completion rates

• Job placement and career outcomes

• Repeat customer rates

• Student feedback scores

• Trustpilot review ratings

What We’re Looking For

Essential:

• Experience in coaching, student support, or talent development

• Preferred background in sales, communication and coaching.

• Strong communication and facilitation skills in groups and one to one.

• Ability to re-engage disengaged learners and handle difficult conversations

• Highly organised with strong follow-through

• Comfortable working remotely and flexibly

Desirable:

• Experience within training, education, or cohort-based programmes

• Salesforce ecosystem knowledge

• Experience managing online communities or learning hubs

• Familiarity with AI tools or automation for support delivery

Why Join Supermums

• Fully remote with flexible working

• Purpose-driven work with visible impact

• Direct ownership of student experience and outcomes

• Opportunity to shape scalable support models using tech and AI

• Please submit your cv and covering letter here