Live Job Roles

Supermums is an approved training partner of Salesforce and our courses help to start you on your journey into their ecosystem or accelerate your career further. Our recruitment team can support you in finding that perfect role.

With an estimated 4.2m jobs in their ecosystem globally by 2024, whatever your background, skills, previous experience or interests, we are sure to help you find the right role for you!

Account Executive (SMC-0455)

Supermums is an award-winning recruitment company with a difference. We specialise in placing skilled candidates in flexible roles within the Salesforce ecosystem. We work with an exciting and impressive range of companies to support their recruitment process. The following job position is working for one of our clients and we welcome you to contact us for more information and discuss further if you feel you have the skills and experience to apply. If you would like to discuss any other potential jobs we may have available at the moment, then please register with us at https://supermums.org/recruitment/apply-for-salesforce-roles/

Salary: Up to £50k

Location: Remote role

Term: Permanent

Details:

As an Account Executive it will be your responsibility to guide our client’s prospective customers through their evaluation of our client’s growing solution set. As an effective sales person it is important that you have a customer-centric and inquisitive approach and that you provide a world class experience that is in-line with our client’s reputation.

Responsibilities:

Strategically prospect to develop new opportunities
Work with Salesforce to establish and grow relationships to generate referrals
Qualify opportunities to ensure you are focusing your efforts on prospects we can help the most
Work inbound leads as they come to you
Bring your experience of Sales strategy to the table and work with the Executive team to build and grow a thriving sales team
Develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes
Work with the Solutions Engineer to ensure the solution will fit the requirements of the buyer
Accurately forecast and achieve your monthly and quarterly quota
Learn and incorporate new products and capabilities, sales tactics and tools as we continue to build out offerings
Other duties as assigned

Qualifications:

Minimum of 2 years’ quota carrying software or technology sales and business closing experience
Experience managing and closing complex sales cycles
Demonstrated experience managing complex sales cycles and negotiating win-win agreements
Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process
Success prospecting, engaging, acquiring mid-market and enterprise level customers
Experience working well in a fast paced changing environment
Proficient in Salesforce.com

Business Analyst (SMC-0458)

Salary: Up to $70,000

Location: Remote with client visits

Term: Permanent

Details:

POSITION SUMMARY

Our client is currently seeking a skilled Business Analyst who thrives in a fast-paced software implementation environment to join our team. This innovative, detail-oriented, and solution-focused forward thinker will maintain strong relationships with key customers in the service industry to drive successful projects across the company. This position is a fit for a highly organized individual looking for a dynamic, positive and challenging work environment. This role provides an exciting opportunity for an individual who is dedicated to continual education and development to make a significant impact on a growing organization.

PERKS

Competitive Salary
Employee Profit Sharing
GREAT Benefits (including Healthcare, 401K, Life Insurance)
Education Stipend
Remote Work
Dynamic Teammates & MORE!

WHAT YOU WILL BE DOING

Lead discovery and documentation on multiple complex software projects in collaboration with the Solution Architect
Translate business requirements into defined user stories and/or actionable tasks and develop formal business requirements documents
Analyze client data for data mapping, transformation, and migration
Business assessment/process mapping/management consulting
Create formal test plans/test cases and facilitate or participate in system test
Participate in the development of internal Quality Assurance processes; assist in QA
Earn and/or maintain Salesforce.com certifications to enable our client to reach Crest Partner status
Develop training documentation and development of training plans and assist in execution, when necessary

WHAT YOU NEED FOR THIS POSITION

3+ years of Business Analyst experience (desired); in the Salesforce ecosystem, a plus
Ability to meaningfully articulate Salesforce terminology, processes, functionality, and architecture
Salesforce Administrator certification, preferred
Experience creating process flows using Lucid Chart/Vizio
Experience in working complex business environments and analyzing complex data sets
Strong written and verbal communication skills, public speaking and presentation skills with the ability to communicate effectively across all levels of the organization and with clients
Accountability, adaptability, and openness to constructive feedback
Strong problem-solving skills, with the ability to assess and identify what is urgent versus what is important and adjust accordingly
Ability to manage customer expectations, anticipate the needs of the team, and effectively utilize available resources
Ability to manage situations and individual personalities in a calm and tactful manner
Proficiency in Microsoft Office applications including Excel, Outlook, PowerPoint, Publisher & Word
Bachelor’s Degree, preferred
Open to the possibility of travel up to 15% of the time

*Must be authorized to work in the U.S.

CRM Manager (SMC-0463)

Salary: Up to £55k

Location: Remote working options, with travel to Cardiff for meetings

Term: Permanent

Details:

What kind of person are we looking for?

Our client is looking for an experienced CRM Manager, a proactive team member who is passionate about solving full lifecycle marketing problems, working with cross-functional teams, creating business value and continuous improvement. You are confident working in a fast-paced environment and within multi-disciplinary teams, and you should be a quick and curious learner who can build trust and credibility quickly.

The CRM Manager is a new role focusing on commercially exploiting all insurance products and services, through Website and App products, marketing, sales, design, data and analytics, and A/B testing. You’ll be responsible for the CRM strategy, planning, activation and optimisation, performance reporting and continuous improvement. You will also work with other early stage businesses to create commonality.

We’re looking for someone who is:

A CRM Marketing practitioner who has built a modern set of capabilities from scratch with experience across modern related growth competencies, e.g., marketing channels, sales, and partnerships, UX and UI design, data and analytics, and A/B testing
Comfortable working with data and analytics / tools, to make higher quality decisions, and role modelling the importance of validation and optimisation to the team
Has a curious and growth mindset, appetite for testing and learning, ability to lead through vision and action, desire to collaborate across company functions
Comfortable with the level ambiguity of a small scale-up business that’s moving fast.

You’ll be responsible for:

Developing, upskilling, and mentoring the CRM Marketing competency area
Lead the full customer lifecycle CRM strategy, planning, execution, and reporting
Optimising LTV to deliver maximum revenue and reduce churn through CRM
Delivering a 1:1 contact and campaign strategy to capture insurance premium and reduce churn
Building a deep understanding of our customer base, their needs, and motivations, and aligning that with ways to acquire, retain and leverage CRM, across all channels [online and offline] and touchpoints [Web and App]
Performance manage internal team and agencies to optimise the yield on any spend, via better planning, targeting, creative, execution, A/B testing, campaign types, etc.
Collaborate with key stakeholders on CRM opportunities along product conversion journeys [on Website and App], in-use customers, drive retention and cross sell and fully leverage Salesforce technical and functional capability and develop events, automation to capture value

Your experience & skills:

CRM Team – Set-up and managed a CRM Marketing team to prepare, plan, activate and optimise multiple existing and new products and new MVPs.
Cross-functional Collaboration – used to prioritising opportunities [with commercial team], ensuring data is clean and can be segmented [with data team], systems ready [with IT], campaigns and A/B tests are planned and activated [with growth team], etc.
Context – Relevant start-up/scale-up experience in a consumer market(s) shaping, planning, and executing growth activities in line with strategy
Forecasting – Experience building bottom-up benefit forecasts to size and prioritise growth opportunities and allocation of resources, A/B test MVPs / launch campaigns.
Tools, Touchpoints & Channels – Salesforce Marketing Cloud [i.e.., Email Studio, Journey Builder, and Mobile Studio] and comfortable with HTML, AMPScript, and familiar with SQL / SOQL. Website and Mobile Apps, Email, SMS, etc.
Working with Data – You’ll be doing a lot of analysis and data crunching to work out the effectiveness and direction of our work, so having a head for numbers is great.
Qualification – Minimum of a degree in Marketing or related area.

Additional Information

Our client is happy to discuss remote working options, however some travel to the Cardiff office will be required. Please contact the Recruitment Officer looking after this position if you would like to discuss flexible working.

Salary, benefits, and work-life balance

Our client is proud to be a diverse business where they put their people and customers first. They have great benefits to ensure employees have a great work-life balance; and want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

DevOps Engineer – Salesforce (SMC-0371)

Salary: Up top £94K

Location: Remote but 3 days likely in London office

Term: Permanent

Introduction

Our client believes in progress — that the application of intelligence, reason and science can improve business, society and the human condition. They strive to put the client first, share expertise, and restlessly reinvent to build innovative solutions for their customers. Our client embraces diversity and values what individuals add to their culture. Their global team’s solution complex problems through teamwork, invention, and iteration to create original ideas that drive technology and society forward.

Your Role and Responsibilities

Our client is looking for the right person to join their cross-functional agile software development team. As an Agile delivery organization, their mission is to deliver best-in-class systems and tools that differentiate them from their competitors and help their Business Partners win in the marketplace. Their future is on the cloud, with Artificial Intelligence adding real, transformational value. Our client incorporates Design Thinking and cutting-edge technologies and practices to design and build signature experiences that make people’s lives easier. They operate in an open and flat organisation where everyone’s ideas are valued and they’re able to learn from each other and share successes.

The Challenge

Our client has embarked on a major internal sales transformation program, to rethink its sales processes for its sellers, sales managers, and channel partners.

As a DevOps Engineer, you will be integral to this Salesforce transformation. You will develop exciting solutions that change the way their Business Partners work. You’ll work in a collaborative, welcoming environment where new ideas drive technological transformation. Our client works in small, cross-functional teams with big goals, so you will need to be adaptive and adept at clear communication. They strive to produce scalable solutions, and you will need to be familiar with how complex platforms and integrations underpin business operations for a large enterprise.

Above all, our client values curiosity, teamwork, and a desire to learn. They are confident that if you possess the right attitude, work ethic, and skill set that you could succeed in the role, even if you do not meet every one of the requirements.

Required Technical and Professional Expertise

Meaningful experience in establishing automated frameworks using modern CI/CD tools
Experience working in a microservices architecture on cloud-hosted solutions
Understanding and application of QA concepts (frontend testing, back-end testing, etc.)
Adaptive to ambiguity and willing to change in an Agile environment
Experience with Agile principles and executing Agile methods
Experience implementing and maintaining DevSecOps frameworks and practices
Comfortable multi-tasking and working as part of a global team, as well as working independently and taking ownership
Experience working in a dynamic, cross-functional team
Should have experience with 1 or more DevOps tools (Copado, Flosum, Ant Migration tool etc.)
Ability to perform root cause analysis for merge conflicts and deployment issues independently.

Preferred Technical and Professional Expertise

Bachelor’s degree in Computer Science or related field, or equivalent practical experience
Experience in black and grey box functional testing including test methodologies
Experience with modern scripting languages
Strong organizational skills with ability to track multiple test executions simultaneously and synthesize results
Demonstrated ability to operate within short release cycles
Experience with Salesforce deployments.
Experience in SAFe framework to support deployments for multiple ART’s.

Head of Salesforce Centre of Excellence (SMC-0242)

Salary: Up to £80k

Location: London with remote working

Term: Permanent

Details:

Overview

Leading a Centre of Excellence, this position will own, lead and enhance the ongoing CRM capability across the Global organisation. Looking to dominate on customer experience and optimise and further embed CRM, this role will operate at Senior Level within the IT Team, as well as working with passionate technologists to deliver meaningful solutions and change.

This role will suit an experienced CRM leader that wants to take on a greenfield role or a Head of CRM that has worked with a multitude of CRM platforms.

In this role you will be involved with the following:

Accountable for Group CRM vision and strategy and relevant delivery teams;
Responsible for CRM business engagements up to and including CXO level, in collaboration with Supply IT Business Partner;
Create, maintain and own business relationships across the organisation;
Driving the adoption and application a group level.

To be successful, you are likely to have the following skills/experience:

Deep Salesforce Knowledge;
Direct experience developing technology strategy and systems design;
Experience in selecting, architecting, integration and deploying industry standard CRM systems;
Proven track record in delivering change on a large scale within Supply services;
Strong business change experience and business acumen;
Strong technology application development, architecture and management experience within Energy Sector;
Excellent communication skills to work with diverse stakeholders and drive decision making;
Strong interpersonal skills to work with other data domain specialist, IT and business area leads.

What else does our client offer?

A genuine commitment to smarter working – we recognize your work/life balance matters;
Paid time off to volunteer in your community;
Excellent benefits package including private medical insurance/dental cover and non-contributory pension from month three.

Our client values diversity:

Celebrating our client’s inclusive and diverse culture is core to what they do. They value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

They know that for their business to thrive they need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which they operate. Our client views diversity as one of the key enablers that helps their business to grow.

Flexibility is key to success in their business and many of their staff work flexibly in many different ways, including part-time, compressed hours, flexible location.

Junior Salesforce Consultant (SMC-0471)

Salary: Up to £40,000

Location: UK based remote role

Term: Permanent

Details:

Reports to: Director

Objective: To provide exceptional experience to our customer through the delivery Salesforce.com support, implementation and integration projects to clients across multiple business sectors.

Responsibilities:

Support clients through Managed Service
Respond and resolve customer cases
Proactively encourage clients in their utilisation of Salesforce and offer guidance as to improvements and future potential projects
Deliver implementation projects including process analysis, requirements capture, solution design and validation, configuration, project management, data migration, training course development and delivery
Provide post implementation support and maintain customer contact

Skills, Knowledge and experience:

Salesforce.com Administrator or User
Sales experience within Business Consulting or;
Business Analysis experience or;
Management Accounting experience or;
Technical sales experience
Ability to present and negotiate successfully at Director level
Experience of selling services
Computer and Internet Literate (Word Processing, Spreadsheets, email, Internet)

Behaviours:

Methodical and lateral thinking problem solver
Able to work independently and be managed remotely while working towards common goals
Self-motivated and have the ability to handle multiple tasks
Prioritises consideration for customer requirements and needs while remaining commercially focused
Confident verbal and written communicator

Qualifications:

Full UK Driving License
Salesforce Administrator Qualified (ADM 201)
Degree level or equivalent education

Junior Salesforce Developer (SMC-0415)

Salary: Up to £65K + 10% discretionary bonus

Location: Remote but London office visits expected.

Term: Permanent

Details:

The Role

Our client is looking for a Senior Salesforce Administrator to join their growing Salesforce Team. This role sits within the Group IT Development function and will see you working directly with several different business units. You’ll work to maintain and evolve the current Salesforce Org, develop new business capabilities and components, while also looking to take advantage of new and emerging technologies within the Salesforce Ecosystem. You’ll work to develop capabilities that enable to both transform ways of working and realise the full potential of the Salesforce platform.

About You

You’ll have several years of experience working in Salesforce administration. You’ll understand Salesforce inside and out – and know what it’s great at, what should be avoided and have an awareness of what the future holds. You’ll preferably have worked with other technologies besides Salesforce and be able to apply that knowledge and modern technical concepts into your day-to-day work. You’ll be a great communicator and be able to make very technical concepts easily accessible to non-technical audiences.

You’ll work closely with the existing Technical, Product and UX teams, bring others on the journey with you and ensure that things are always left better than you found them. You’ll be confident taking ownership of problems, be a self-starter and an excellent problem solver. You won’t have all the answers – but you’ll be ready to work collaborative and pragmatic way to discover solutions. But most importantly, you’ll operate with empathy, kindness, pragmatism, and an unwavering focus on creating fantastic experiences for your customers.

The Location

Technology has created so many different opportunities for working together but spending time in person to build relationships, share ideas and co-create is more important than ever. As such, you will be asked to join our client in their Global Headquarters in the heart of Borough Market, two to three days per week (or as needed by projects).

Your Experience

Required

Strong understanding of the Salesforce product suite including Sales Cloud, Service Cloud, Experience Cloud (formerly Communities) and AppExchange solutions
Strong knowledge in Salesforce Administration including managing profiles, teams, and security
Continual evaluation of existing Salesforce security and architecture to ensure its manageability and sustainability
Experience developing Salesforce components (Apps, Lightning Web Components, Visualforce Pages)
Clear and demonstrable understanding of Salesforce best practice
Experience working with best practice Salesforce CI/CD tools, including SFDX, with a clear understanding of how these can be best applied to your workflow
Have the following certifications: Administrator, Advanced Administrator and Platform App Builder
Facilitate the understanding of the business and functional requirements by the development teams to ensure proper implementation
Experience in writing documentation, both in code and user manuals
Develop and apply advanced Salesforce functionality to solve business problems and create customised solutions on the Salesforce platform
Engage with product managers and key stakeholders through the entire software development life cycle, keeping them regularly updated on progress and ensuring all requirements are satisfied
Understand the end-to-end user experience, and translate problems into technical solutions that will help make users more efficient
Drive system design and configuration with scalable solutions addressing potential future needs
Experience implementing Salesforce configuration changes, including: Process builders, workflow rules, assignment rules, page layouts, record types, custom settings, multilanguage support, dashboards and reports, sharing rules, profiles and roles

Desirable

Solid understanding of, and detailed experience with, Salesforce architecture and best practice
Demonstrated experience building solutions with Marketing Cloud and Sales and Service Cloud
Experience with one or more platforms commonly used in the Salesforce Ecosystem, including New Voice Media, Apttus, Distribution Engine, etc.

Junior Salesforce Developer (SMC-0459)

Salary: Up to £69k

Location: Fully remote role

Term: Permanent

Details:

The Junior Salesforce Developer works primarily on minor and major projects for the business as a whole focusing on Salesforce development. They are also required to provide Level 3 support on Salesforce support cases that require code changes.

The Junior Salesforce Developer may be required to provide ad hoc assistance with level 1 & 2 support to the business and internal development where needed. They also provide detailed Code principles to projects.

Duties

Responsibilities:

Translate functional requirements into technical requirements – with development effort estimates and risks.
Design, develop, test, document, and deploy Salesforce solutions on time.
Day to day Development on the Salesforce platform (Lightning Framework)
A minimum of 80% overall Code Coverage in production and development Salesforce Orgs.
Proactively supporting management design and development methodology for Salesforce environments.
Good problem-solving skills and ability to give optimal solutions.
Deliver required tasks on time as determined in sprint planning and the product roadmap.

Team Collaboration and Communication:

Ability to collaborate in a team environment of cross-functional and cross-vendor teams and deliver to aggressive timelines.
Self-starter who has the ability to multi-task in a dynamic environment.
Communicate effectively and clearly, in writing and verbally, with the broader product development team and company.
Communicate with project teams regarding status, technical issues, and creative solutions.

General:

Continue to grow as a developer, staying well- informed about best practices and new functionality on the Salesforce Platform.
Continue to train yourself on the key Salesforce components with the support of the company (allowing for external courses and development opportunities) enabling capability to attain Salesforce Certification for multiple platforms.
Be a strong custodian of the company culture of inclusion, equals rights and access to work for all and work towards our goals of 50% female participation in the workforce.
Encourage new employees to join our business and take pride in being an effective and valuable mentor to our client’s junior staff.
Correctly and fairly balance the dual objectives to grow the business but in a way that is sustainable for long term success. Understand the limitations of the start-up mode and work within those limitations (whether they be cash flow, facilities, etc.,).
Any other duties as directed by management.

Expectations and Signposts:

Day 1 Behaviours:

Strong Problem solving skills, analytical skills.
Willingness to learn new skills.
Good interpersonal skills to build effective relationships.
Ability to develop Salesforce solutions (Apex, Lightning, Visualforce) based on specific set of requirements.
Ability to perform basic Salesforce Admin tasks (page layouts, permission sets etc.)

Recommended certificates

Salesforce Administrator
Platform Developer I

Salesforce Administrator (SMC-0465)

Salary: Up to £55k

Location: Remote with various locations across UK available although Tunbridge Wells main

Term: Permanent

Details:

It’s an exciting time to join our client’s Digital team, with significant investment planned in all UK&I businesses to transform, deliver new digital services to their customers, streamline, and automate their business processes. Our client is looking for experienced Salesforce Administrators to join their friendly and supportive IT delivery teams, to make their goals a reality.

This is an exciting opportunity to work as part of the agile delivery teams leading the development and support of their new Salesforce powered customer platform using Service, Sales, Health and Marketing cloud. Our client is adopting a Hybrid way of working, empowering their people to balance their time between home and the office in a way that works best for them, their team and their customers.

What you’ll be doing?

Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Working within an agile team, adhering to Scrum or Kanban principles
Engaging in user research, customer support, and get involved in other related activities where you can continue to learn more about how the product works.
Supporting continuous improvement initiatives within the team and across the IT department.

Salesforce Consultant (SMC-0464)

Salary: Up to $120k

Location: Fully remote within USA

Term: Permanent

Details:

About our client

Our client is an engineering-driven organization and their employees are top software developers and consultants with in-depth developer-level knowledge of Salesforce & SAP.

WHO ARE WE LOOKING FOR?

We are looking for a Salesforce Consultant to join our client’s consulting team.
Demonstrated capability working with Clients to build Salesforce solutions for the Sales Cloud or Service Cloud
2+ years of experience with Salesforce in an admin/consultant capacity
Ability to gather requirements, understand needs of the business
Creating flows, understanding Salesforce data model
An interest in understanding apex
Good stakeholder management experience
You preferably are a certified Salesforce Administrator and Platform App builder already working towards Sales/Service Cloud consultant certs
If you have experience working with SAP, it is a plus

BENEFITS OF WORKING AT OUR CLIENT

Work with top software engineers and grow with them
Work on a global SaaS software product in a very nice work environment
We will invest in you and train you to become a world-class Overcast, Salesforce and, possibly, SAP professional
Learn how a successful software company operates and is able to succeed on a global scale
Competitive compensation package and flexible working hours

Salesforce Delivery Manager - Financial Services (SMC-0150)

Salary: Negotiable

Location: London

Details:

Proven experience in project management on large multi million pound projects
Experience in CRM and/or digital delivery with experience in managing software application development projects
Experience in working with Agile Methodologies
Full time, London based with flexibility.
Travel to Client sites expected.

Salesforce Developer (SMC-0142)

Salary: up to £50k

Location:

Details:

2+ years of Salesforce experience
Strong desire to work with, and/or experience of working, with Non-Profits
Good knowledge of Salesforce development with apex, Visualforce, Lightning
Excellent written and verbal communication skills
Excellent academic background
Excellent time management skills
Strong client facing skills
Experience of working with a Salesforce Consulting Partner
The ideal candidate would have: Platform I Certification, Experience of Salesforce Foundation NPSP, Experience of agile development.

Salesforce Developer (SMC-0466)

Salary: Up to £65k

Location: Remote with various locations across UK available although Tunbridge Wells main

Term: Permanent

Details:

It’s an exciting time to join our client’s Digital team, with significant investment planned in all UK&I businesses to transform, deliver new digital services to their customers, streamline, and automate their business processes. Our client is looking for experienced Salesforce Developers to join their friendly and supportive IT delivery teams, to make their goals a reality.

What you’ll be doing:

Contributing to the design, development and support of our client’s strategic customer platform, employing best practice in architecture, design, development and deployment.
Working within an agile team, adhering to Scrum or Kanban principles
Focusing on automation and code quality, working with automated release pipelines and automated test packs to ensure a highly efficient and quality product is shipped to users.
Engaging in user research, customer support, and get involved in other related activities where you can continue to learn more about how the product works.
Supporting continuous improvement initiatives within the team and across the IT department.

Salesforce Financials Consultant (SMC-0472)

Salary: Up to £45,000

Location: UK based remote role

Term: Permanent

Details:

Reports to: Principal Consultant

Objective: To deliver, and support delivery of FinancialForce ERP solutions and integration projects to clients across multiple business sectors.

Responsibilities:

General Salesforce platform configuration and administration
Deliver implementation projects, around both FinancialForce and Salesforce.com, including process analysis, requirements capture, solution design and validation, configuration, project management, data migration, training course development and delivery
Provide post implementation support and maintain customer contact

Skills, Knowledge and experience:

Required:

Minimum of 3 years Salesforce platform Admin/Consulting experience
Advanced Salesforce platform declarative skills – Process Builder/Flow
Interest in accounting, supply chain management or ERP solutions

Desirable:

Experience working with FinancialForce Accounting products, other Salesforce platform accounting products or any other accounting software
Accounting/Supply Chain Management/ERP practical experience
Experience using Conga
Apex/Visualforce skills
Solution-selling experience

Behaviours:

Career driven and self-motivated
Excellent problem-solving skills, strong attention to detail
Able to work effectively, both independently and within project teams
Ability to handle multiple tasks
Delivery of customer requirements while remaining commercially focused
Excellent communication and interpersonal skills

Qualifications:

Holding a current Salesforce Certification (ADM 201 or above)
Full UK Driving License
Degree level or equivalent education
Preferable – Accounting qualifications and/or experience

Salesforce Functional Consultant (SMC-0167)

Salary: Negotiable

Location: London

Details:

Strong technical delivery experience with strong client management skills.
At least one Salesforce Consultant certification (Sales, Service, Marketing)
Primary point of contact for the scope, requirements and Salesforce solution, taking overall accountability for individual projects, delivering client solutions using the Salesforce technology set.
You will be hands on both in terms of client engagement and technology implementation. You will operate across the project lifecycle from presales & discovery through to development, test and training.
Full time, London based with flexibility.
Travel to Client sites expected.

Salesforce Solutions Architect (SMC-0457)

Salary: Up to $100k

Location: US Remote role

Term: Permanent

Details:

POSITION SUMMARY

Our client is currently seeking a skilled Solution Architect (SA) who thrives in a fast-paced software implementation environment to join their team. This innovative, detail-oriented, and solution-focused forward thinker will maintain strong relationships with key customers and lead an internal team to drive and oversee the implementation of successful projects across the company. This position is a fit for an enthusiastic individual looking for a dynamic, positive, and challenging work environment. This role provides an exciting opportunity for an individual who is dedicated to continual education and development to make a significant impact on the growing organization.

PERKS

Competitive Salary
Employee Profit Sharing
GREAT Benefits (including Healthcare, 401K, Life Insurance)
Education Stipend
Remote Work
Dynamic Teammates & MORE!

POSITION PURPOSE

Design, develop, and articulate solutions based on the business users’ strategic business and technical requirements. The candidate will work with various skilled professionals (program managers, technical peers, and business partners) to ensure that maximum value is delivered to clients.

WHAT YOU WILL BE DOING

Define the overarching thought leadership and Solution Architectures that enable and release the maximum business value of Salesforce technology for our clients.
Lead implementation projects and execute the delivery of the architecture designs and solution strategy.
Use deep business knowledge of Salesforce products to drive solution architecture and analysis engagement for major initiatives.
Assist with projects that include strategy development, requirements definition, business process improvement, stakeholder involvement, change management, quality assurance, risk management, user training, application configuration, system installation, and testing.
Operate effectively, clearly, and succinctly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the firm.
Be a compelling and trusted “voice of the customer” when evangelizing the interface architecture that will yield the biggest impact in current and future implementations.

WHAT YOU NEED FOR THIS POSITION

End-to end Salesforce.com implementation experience with the following focus:
- Solution Architect experience on implementation projects using Agile Iterative approach
- Understanding of key Salesforce.com architectural concepts and how they influence the design
- com platform experience, including the limitations of the platform (e.g. API and governor limits)
- Evaluation of Salesforce.com with 3rd party solutions
- Ability to meaningfully articulate Salesforce terminology, processes, functionality, and architecture
- Applied knowledge of SFDC and CRM processes including Sales, Services and Marketing functions
- Salesforce Developer and/or Consultant-level certifications (architecture certifications a plus!) with 3+ years experience with Salesforce Sales Cloud and Service Cloud (preferred), with the ability to acquire and maintain various additional Salesforce certifications
Strong leadership and influence skills – demonstrates the ability to influence program partners to meet project and program objectives.
Ability to create workflows, architectural diagrams, technical specifications (experience creating complex process flows using Lucid Chart/Vizio)
Knowledge, experience, and understanding of middleware applications (e.g. Jitterbit, Mulesoft, Boomi, etc.)
Excellent verbal and written communication to technical audiences, non-technical audiences, and senior management.
Background with architecture concepts (integration styles, architecture styles, patterns)
Strong knowledge of software quality assurance best practices and methodologies.
Knowledge of Business Process Management (BPM) techniques and tools.

ADDITIONAL SKILLS & TRAITS:

Ability to coordinate and manage multiple projects and prioritize tasks
Highly organized, detail oriented, innovator
Emotionally intelligent; ability to manage people and situations with tact
Must be able to “think on your feet” and demonstrate a strong ability and initiative to learn
Consultative, great listener, proactive
Flexible, adaptable, responsive
Trustworthy, reliable, respectful
Able to maintain confidentiality at all times
Accountable and open to constructive feedback
Bachelor’s Degree in Computer Science (preferred) or related field; 3-5 years of consulting experience or 5-7 years of applicable work experience (minimum of 2+ years of experience in a solution architect role)
Open to the possibility of travel up to 15% of the time.

*Must be authorized to work in the U.S.

Salesforce Solutions Architect - Financial Services (SMC-0124)

Salary: Negotiable

Location: London

Details:

Ideally educated to degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business background
Consulting experience, gained with a leading professional services or systems integration firm.
Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation.
Full time, London based with flexibility.
Travel to Client sites expected.

Senior Salesforce Administrator (SMC-0089)

Salary: Up to £65k

Location: London with remote working

Term: Permanent

Details:

Overview

You will coordinate the change initiatives and contribute to the development of the Salesforce CRM application, which is an essential role as we grow and need to maintain a strong customer-centric service delivery across a greater number of touchpoints. You will help us extract greater value from the existing Salesforce implementation and improve business development activity through efficiency savings and prioritisation of key business area activities.

In this role you will be involved with the following:

Coordinate change initiatives, including leading business analysis and solution design activities for the Salesforce team.
Serve as technical expert and contribute to delivery of Salesforce capability via configuration and customisation. Maintain best practice for design, development, testing, and documentation of Salesforce solutions.
Drive adoption at a user level.
Act as Salesforce subject matter expert for business, including providing training and presentations to business and IT and Change colleagues as well as executives.
Lead Salesforce user groups as applicable.
Work closely with IT colleagues to ensure success of cross-team/system changes and projects. Help align approach across work streams and take part in department-wide meetings and initiatives.
Participate in regular Salesforce user group meetings.
Monitor platform usage and adoption, performing audits by users and objects to identify anomalies. Provide warning of potential breach of data allowance and make recommendations on how to optimise usage of the database.
Analyse Salesforce release notes and highlight areas of potential impact with the Salesforce CRM Lead and make recommendations on how to take advantage of the newly released features.
Contribute to larger or more complex IT led system enhancements, either by carrying out system enhancements, supporting with testing, documentation or user training.

To be successful, you are likely to have the following skills/experience:

At least 3 years work experience with Salesforce or similar level of expertise.
Understanding of Salesforce use in similar industry (energy/utility), operational space (Retail Supply/Sales/Customer Service), and/or as part of large IT enterprise system.
Demonstrated Salesforce platform expertise with preferably three or more certifications (priority given to Administrator, Sales, and/or Service certifications), recognised IT credentials (from BSC or similar agencies) will also help.
Experience managing and delivering change for technical team while participating in multiple, complex projects.
Preferably, someone who is not afraid of working/developing their skills with Apex, Javascript, or similar languages, at minimum familiar with Developer console and debug logs.
Enthusiastic learner with a desire to develop in Salesforce, IT, and role-related skills.

What else do we offer?

A genuine commitment to smarter working – we recognise your work/life balance matters;
Excellent benefits package including private medical insurance/dental cover and non-contributory pension from day one
Happy to consider flexible working but there will be a need to London or Ipswich office working post Lockdown

Senior Salesforce Developer (SMC-0369)

Salary: Up top £94K

Location: Remote but 3 days likely in London office

Term: Permanent

Your Role and Responsibilities

Our client’s team incorporates Design Thinking and cutting-edge technologies and practices to design and build signature experiences that make people’s lives easier. They operate in an open and flat organisation where everyone’s ideas are valued and are able to learn from each other and share successes.

The Challenge

Our client has embarked on a major internal sales transformation program, partnering with Salesforce to rethink its sales processes for its sellers, sales managers, and channel partners.

As a Senior Salesforce Developer, you will be integral to this transformation. You will develop exciting solutions that change the way their business partners work. You’ll work in a collaborative, welcoming environment where new ideas drive technological transformation. Our client works in small, cross-functional teams with big goals, so you will need to be adaptive and adept at clear communication. They strive to produce scalable solutions, and you will need to be familiar with how complex platforms and integrations underpin business operations for a large enterprise.

Your Role and Responsibilities include:

Delivering a world class solution to manage business partners through their entire deal management process from on-board to quote, as part of a project to transform our client and their business partner experience
Design, develop, test and implement solutions in a Salesforce CRM / PRM environment
Use design thinking methods to understand personas and develop great user experiences
Partner with other Salesforce teams across tribes and squads using modern collaboration tools in a highly responsive environment
Be adaptive to ambiguity and willing to change in a fast-paced environment
Comfortable with multi-tasking and working as part of a global team, as well as working independently and taking ownership of tasks

Required Technical and Professional Expertise

Proven solid Salesforce.com experience with demonstrated track record of success
Proven experience in designing custom, end-user solutions
Proven experience in designing and deploying custom and extended objects
Experience of DevOps, setting up and running infrastructure, and CI/CD pipeline deployment within a Salesforce environment using standard Salesforce tools
Experience of building API based integrations between Salesforce and other Enterprise systems
Experience with Design Thinking and Test Automation methods
Acquired practical knowledge in agile methods
Ability to communicate effectively and professionally with internal and external clients
Must be capable of responding to a fast-paced environment and able to work multiple projects simultaneously
Salesforce Certified Developer

Preferred Technical and Professional Expertise

Effective at leading implementation and adoption of Sales and Support methodologies within the Salesforce CRM environment
Solid understanding of the implementation and adoption of Communities
High degree of CRM strategy skills
Experience with integrating CRM with business systems

Senior Salesforce Developer (SMC-0460)

Salary: Up to £90k

Location: Fully remote role

Term: Permanent

Details:

The Senior Salesforce Developer is a senior member of the Product Development team and will have some team management responsibilities in addition to Salesforce development activities. They must be able to work with the broader product development team to come up with feasible technical solutions with effort estimates. They are also required to lead a small team to ensure the completion of these solutions on time.

Duties

Responsibilities:

Translate functional requirements into technical requirements – with development effort estimates and risks.
Design, develop, test, document, and deploy Salesforce solutions on time.
Day to day Development on the Salesforce platform (Lightning Framework)
A minimum of 80% overall Code Coverage in production and development Salesforce Orgs.
Proactively supporting management design and development methodology for Salesforce environments.
Lead a small team (2-3) to complete the end-to-end development of product features. This includes coming up with a plan, delegation of work and communicating updates to the broader team.
Good problem-solving skills and ability to give optimal solutions.
Deliver required tasks on time as determined in sprint planning and the product roadmap.

Team Management:

Provide junior team members with regular, timely and balanced feedback for tasks.
Provide support to product development team management for work process and team management activities.
Support the management team with interviewing and hiring developers where required.

Team Collaboration and Communication:

Ability to collaborate in a team environment of cross-functional and cross-vendor teams and deliver to aggressive timelines.
Self-starter who has the ability to multi-task in a dynamic environment.
Communicate effectively and clearly, in writing and verbally, with the broader product development team and company.
Communicate with project teams regarding status, technical issues, and creative solutions.

General:

Continue to grow as a developer, staying well- informed about best practices and new functionality on the Salesforce Platform.
Continue to train yourself on the key Salesforce components with the support of the company (allowing for external courses and development opportunities) enabling capability to attain Salesforce Certification for multiple platforms.
Be a strong custodian of the company culture of inclusion, equals rights and access to work for all and work towards our goals of 50% female participation in the workforce.
Encourage new employees to join the business and take pride in being an effective and valuable mentor to our client’s junior staff.
Correctly and fairly balance the dual objectives to grow the business but in a way that is sustainable for long term success. Understand the limitations of the start-up mode and work within those limitations (whether they be cash flow, facilities, etc.,).
Any other duties as directed by management.

Expectations and Signposts:

Day 1 Behaviours:

Comfortable with internal company and external client interpersonal interactions. This includes the confidence to present solutions.
Have the ability to lead a small team (2-3) to complete the end-to-end development of a larger product feature. This includes coming up with a plan, delegation of work and communicating updates to the broader team.
Provide junior team members with regular, timely and balanced feedback for tasks.
Provide support to Product Development management for process and team management activities.
Ability to architect Salesforce solution, taking into account functional requirements, technical limitations and time constraints.
Be a resource for other team members to call upon for assistance.

Recommended certificates

Salesforce Administrator
Platform Developer I
Platform Developer II
1 other Salesforce Architect Credentials

Senior Salesforce Technical Architect - Financial Services (SMC-0249)

Salary: Negotiable

Location: London

Details:

Ideally educated to degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business background
Consulting experience, gained with a leading professional services or systems integration firm.
Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendations etc.
Full time, London based with flexibility.
Travel to Client sites expected.

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