Live Job Roles

Supermums is an establised recruitment agency, supporting candidates at all levels into a wide range of roles within enterprise level to boutique end-customers, consultancies and ISV’s in the UK and USA. Check out the latest job roles that we are actively hiring for below.

With an estimated 4.2m jobs in their ecosystem globally by 2024, whatever your background, skills, previous experience or interests, we are sure to help you find the right role for you!

CRM Manager (SMC-0678)

Supermums is an award-winning recruitment company with a difference. We specialise in placing skilled candidates in flexible roles within the Salesforce ecosystem. We work with an exciting and impressive range of companies to support their recruitment process. The following job position is working for one of our clients and we welcome you to contact us for more information and discuss further if you feel you have the skills and experience to apply. If you would like to discuss any other potential jobs we may have available at the moment, then please register with us at https://supermums.org/recruitment/apply-for-salesforce-roles/

Salary: Up to £40,000 per annum

Location: Hemel Hempstead – Hybrid, 3 days office, 2 days remote

Term: Permanent

CRM Manager

Strong customer relationships drive sales. Our client is looking for a CRM manager to implement a strategy that builds those relationships by nurturing prospects, generating new sales and driving repeat bookings and referrals.

What you’ll be doing

You will be responsible for the overall execution of our client’s CRM strategy, building its effectiveness to maximise the lifetime value of each of their guests. This includes:

Managing a CRM system that enables them to nurture prospects, generate new sales, drive repeat bookings and referrals and re-engage lapsed guests
Developing and delivering CRM campaigns through existing channels and seeking opportunities to use new channels
Managing the end-to-end customer communication strategy, developing engaging, impactful, and personalised campaigns that are on-brand, delight their customers and support their commercial objectives.
Reporting on trading activity and promotional messaging, customer experience and engagement across the business
Working as part of the project team to drive their segmentation project
Supporting the sales & operations team by developing and enhancing the sales communications strategy
Supporting the Head of CRM to set and achieve annual targets and objectives and to manage the CRM team

Skills, experience and qualities you’ll need

If you can match the skills, experience and qualities listed below, we’d love to hear from you:

Marketing degree or similar
At least 2 years’ experience in a similar role within a similar business
Experience of managing and inspiring a small team
Commercially astute and driven by delivering to targets
Adept at managing stakeholders to bring about change – we’re a business going through transformation, so the ability to influence change is crucial
Able to adapt your methodology and mindset positively to changing circumstances

It’s the icing on the cake if you have leadership qualifications, but this is not essential so do apply even if you don’t tick this additional box.

Our client has a can-do, people-centred ethos, and they look for certain qualities in their team members. Have a read about it and see if you fit the bill.

What they can offer you

This is a great opportunity to build your career and make your mark in a company undergoing an exciting transformation. Additional benefits include:

eCRM Executive (SMC-0679)

Salary: Up to £30,000 per annum

Location: Hemel Hempstead – Hybrid, 3 days office, 2 days remote

Term: Permanent

eCRM Executive

Strong customer relationships drive sales. Our client is looking for an eCRM Executive to help build those relationships by nurturing prospects, generating new sales and driving repeat bookings and referrals, through the implementation of their eCRM strategy.

What you’ll be doing

You will be working as part of the CRM team managing the CRM system in order to maximise the lifetime value of each of the guests. This includes:

Helping to manage a CRM system that enables to nurture prospects, generate new sales, drive repeat bookings and referrals and re-engage lapsed guests
Developing our client’s weekly emails and SMS comms in line with their trading requirements
Assisting in developing and delivering CRM campaigns through existing channels and seeking opportunities to use new channels
Supporting the end-to-end customer communication strategy, developing engaging, impactful, and personalised campaigns that are on-brand, delight our customers and support our commercial objectives
Reporting on trading activity and promotional messaging, customer experience and engagement across the business
Working as part of the project team to drive the segmentation project
Supporting the sales & operations team by helping to develop and enhance the sales communications strategy

Skills, experience and qualities you’ll need

If you can match the skills, experience and qualities listed below, we’d love to hear from you:

Marketing degree or similar
At least 2 years’ experience in a similar role and an understanding of marketing within a similar business
Excellent attention to detail
A clear and collaborative communication style within a team and across teams
Motivated by delivering against targets
Able to adapt your methodology and mindset positively to changing circumstances

What we can offer you

This is a great opportunity to build your career in a company undergoing an exciting transformation. Additional benefits include:

Functional Consultant (SMC-0676)

Salary: Up to £70,000 per annum

Location: Chelmsford – Office based

Term: Permanent

Responsibilities

In the day to day, the consultant will be given work by the delivery manager and then left to work independently with the support of the wider team. The work will be clicks not code, however there will also be the need to solutionise independently or as a team. There will be management with customers via email, online and face to face meetings. There will be lots of training opportunities both for yourself and also sharing knowledge among the team.

Essential Skills

Admin Certification
Marketing Cloud/CPQ Certification
3+ years of hands on experience
Strong knowledge of Sales cloud
Experience building advanced flows
Ability to work within a team by supporting and mentoring more junior colleagues
Willingness to advance knowledge of other Salesforce products

The role is based in Essex, and you will be expected to be in the office full time to begin, flexibility to work from home will be discussed after an initial 3 probation period.

Product Manager (SMC-0672)

Title: Product Manager

Location: Remote within the UK

Reporting to: VP of Product Management

Salary range: £40,000 – £60,000 per annum

Term: Permanent

Details

Our client is the leading change intelligence platform for Salesforce. They strive to help Salesforce professionals to manage their Orgs better by understanding them more deeply. They have won multiple awards and the company is in the process of rapid expansion. Our client is looking for people who would like to join them on the journey of building the best tool for managing Salesforce Orgs in the market.

The company is built on following values:

Health and Family come first
Dream job: build an environment where people like to work, seek forgiveness and not permission to take action, and treat everyone with dignity and respect
Punch above our weight: we are a growing start-up but want to exhibit confidence, courage and determination of the world-class organization
Customer success: always do the right things to help deliver customer outcomes

Role Description

As a Product Manager, your primary responsibility will be to identify problems within the Salesforce development lifecycle that our client should be addressing and outlining the competitive solutions they should be providing. This will rely on talking to customers and prospects on an ongoing basis and doing additional market research to identify unmet needs and help flesh out product requirements.

You will be reporting to the VP of Product Management and working within a team of other product managers. You will own the solutions you specify and will be managing a group of developers to scope and plan their delivery. You will also be working closely with the sales, customer success and marketing teams to help gather feedback and educate the business on new capabilities.

Responsibilities

You will be working closely with sales, customer success and our customers to understand and translate the user needs into competitive solutions.
You will be researching and learning Salesforce technologies and capabilities.
You will be translating solutions into understandable, deliverable pieces of work for the development team and managing the delivery of the solution from initial idea all the way to the release.
You will be responsible for defining and evaluating success of the delivered solutions and outlining further actions based on whether the solutions prove themselves useful or not in the market.
You will be educating the sales, customer success and marketing teams in how to understand and position delivered capabilities to customers.
You will be helping the VP of Product Management in shaping the product strategy.

Required skills

Our client is open to strong candidates from all relevant educational backgrounds. They encourage applications from all suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. They are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for the Salesforce ecosystem.

The ideal candidate would have passion for Salesforce and its Ohana community.
You will have curiosity and attention to detail to understand the subtleties of Salesforce capability.
You should also demonstrate in-depth understanding of the capabilities and constraints of Salesforce.
You should be able to prioritize your own work as well as prioritize work for others to ensure the right things get worked on.
You should have proven experience taking highly conceptual business needs and translating these into a solution that can be effectively configured, developed and tested.
You should have proven ability to effectively communicate complex ideas, issues, concepts and solutions to clients and project stakeholders.
You should be able to work well with others and be able to convince and make a business case for your ideas without relying on formal authority to make the calls.

Not essential but useful

Salesforce certifications are not a requirement but would be useful as a way of demonstrating familiarity with Salesforce and its capabilities.

What our client offers

Flexible working environment: this is not a 9 to 5 job; the hours can be adjusted and flexible to work around your commitments. With the majority of their employees working remotely in different time-zones, and the majority of their clients in North America, the work schedule can be flexible.
Travel opportunities:
- Bi-annual company retreats (in 2022 that was Florida and San Diego)
- Opportunity to attend Salesforce Dreaming Events and other conferences
Training in:
- Technical architecture foundations
- Product management
- Business analysis
Career progression: they are growing and expanding start-up and a recognizable brand in the Salesforce ecosystem. As the company grows you will be able to grow with it.

Sales Operations Analyst (SMC-0689)

Salary: Up to $60,000 per annum

Location: Remote – USA

Term: Permanent

Job Description

Proactively identify and manage SFDC projects to increase efficiency for the North America Market Unit
With the Enterprise Systems Team, create new SFDC processes and workflows based on stakeholder requirements and feedback
Work closely with North America Market Unit Leadership to prioritize SFDC projects and submit routine project reports
With the Enterprise Development Team, manage the software testing process, including devising test plans and creating test cases
Collaborate with team members during all phases of the project cycle to ensure processes are running smoothly
Establish programs to ensure data validity through the routine review of accounts, leads, territory assignments and other reporting fields
Build SFDC reports and dashboards for the Market Unit including reports for Executive Management, field representatives, Learning and Sales Enablement
Develop ad hoc reports using data from other databases including enterprise systems
Analyze and present findings on data collected
Import leads, contacts and other data into SFDC
With the Sales Learning Team, create training collateral and standard operating procedures for SFDC processes
Provide SFDC training and North America Market Unit end-user support
Perform quality assurance functions to validate data and procedural changes
Perform various other duties as assigned

Qualifications

Bachelor’s Degree in Business Administration, Computer Science, or equivalent education preferred
2+ years’ experience in Sales, Sales Operations or Customer Service role
1-3 years’ extensive experience with Salesforce structure and applications
Willing to obtain Salesforce Administrator Certification within 6 months of hire date

Communication Skills

Strong oral and written communication skills

Computer Skills

Proficient knowledge of Microsoft Word and PowerPoint is required
Expert knowledge of Excel is required

Other Skills/Requirements

Excellent project and change management experience
Strong analytical and problem-solving skills
Close attention to detail
Ability to adapt in a fast-changing environment

Salesforce Administrator (SMC-0673)

Salary: Up to £45,000 per year

Location: Hybrid – Blackpool

Term: Permanent

Salesforce Administrator

The Role

Our client is currently undergoing a transformation programme and have an exciting opportunity to build their new Salesforce implementation.

Joining a well-established Development team in the IT & Change department located in Blackpool, you will contribute to our client’s transformation journey. You will be involved in all stages of projects, helping to shape and innovate solutions for business problems.

The Opportunity

You’ll be joining our client as they undertake a new fast-paced Salesforce implementation across the entire organisation. This is a brand-new Salesforce Organisation with exciting opportunities to shape the architecture, platform, processes and technology. This is a unique chance to deliver a green-field Salesforce implementation as part of in-house multi-disciplinary team.

This role will help implement the new organisation, working closely with IT, partners and business teams introducing organisation wide transformational change.

There will be opportunities to lead in areas of expertise and interest alongside training, skill updates and career progression, including into other areas of specialism across the Salesforce platform.

The Person

You’ll be passionate about user and customer journeys and have a good understanding of Salesforce process and overall platform.

You’ll have a good knowledge of administration and declarative configuration within Salesforce, with Developer knowledge/skills a bonus.

Great knowledge of Salesforce configuration, data sharing and visibility

You’ll have appreciation of good software development practices, be a problem solver and have a strong desire to learn and improve.

Professional Experience

Sales and Service Cloud experience
Hands on experience / solid functional understanding of custom objects, page layouts, profiles, permissions, workflows, approval processes, flows and triggers.
Ability to engage with stakeholders to understand requirements and produce solutions
Use of work tracking software such as Azure DevOps, GitHub or Jira and working in an agile environment

Knowledge or experience with these would be an advantage

Knowledge of Communities/Experience Cloud
Experience with CI/CD through Salesforce DX or a third-party tool (such as GitHub Actions, Gearset, Jenkins)
Data load and migration tools (Data Loader, Talend etc)
Single Sign On (SSO) integration experience
Experience of Finance/ERP systems such as Dynamics GP, FinancialForce etc
Experience of working with integrated applications (on and off platform)

Salesforce Functional Consultant (SMC-0167)

Salary: Up to £48,000 per annum

Location: London – Hybrid

Term: Full Time

Job Description

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Responsibilities

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping the clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to

Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
Be involved in the financial management of clients
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Contribute to the development of your own and team’s technical acumen
Develop strategies to solve complex technical challenges
Assist in the management and delivering of large projects
Train, coach, and Responsibilities
As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to
Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
Be involved in the financial management of clients
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Contribute to the development of your own and team’s technical acumen
Develop strategies to solve complex technical challenges
Assist in the management and delivering of large projects
Train, coach, and supervise staff
Keep up to date with local and national business and economic issues
Continue to develop internal relationships and brand

The role

This is a consulting role with an equal emphasis on technical delivery and strong client management. You will be the client’s primary point of contact for the scope, requirements and Salesforce solution, taking overall accountability for individual projects, delivering client solutions using the Salesforce technology set. You will be hands on both in terms of client engagement and technology implementation. You will operate across the project lifecycle from presales & discovery through to development, test and training.

Responsibilities

Development of client solutions

Discovery & design workshops to identify client requirements
Design of Salesforce solutions to meet client requirements
Build of Salesforce solutions using configuration
Customisation of Salesforce using Apex and Visualforce / LEX
Data migration & integration using data transfer tools
End User Training and other user adoption activity

Commercial

Supporting Presales during development of new business with new or existing clients
Producing proposals & working with Salesforce to present proposals
Review of proposals during the presales process to ensure proposal accuracy
Working with the commercial team to ensure a smooth handover in to Delivery processes

General

Participate in recruitment activities where necessary
Maintain certification in selected Salesforce products

Salesforce Lead (SMC-0644)

Salary: Up to £60,000 per year

Location: UK Based, Remote

Term: Permanent

Details

This is the first Salesforce hire for our client, and it is a big one. You will be taking on accountability for their fresh Salesforce Financial Cloud system, and you will be responsible for working with their different businesses to understand, document and help enable their Salesforce requirements. From technical set up across Financial Cloud, to Marketing Cloud campaign implementation and Service Cloud data wrangling, you will be the go-to person for all things Salesforce when their businesses need a helping hand.

The role operates a bit like an internal consultant. You will plan your work and time by listening to the needs of our client’s established businesses where your customers will be the Service and CRM teams. Additionally, you will also get to work on the launch of new ventures as they take their first steps as a business and need to get their Salesforce Business Units in order.

You will need to blend great technical knowledge of the platform and how to get the component parts working smoothly, with the spirit of a Salesforce advocate who encourages businesses to make the most it all. From promoting new ideas, approaches, and features, to helping solve blockers and Salesforce problems across the portfolio.

Our client is building a community of growth and marketing team members across all their businesses as well as a central Studio team which means you’ll get to work with, and have your work supported by, a wide range of talented colleagues.

Responsibilities

As Salesforce Lead you will:

Helping our client’s ventures get the most out of Salesforce. From supporting businesses working out what their first customer interactions should look like, to helping more established brands optimise their comms and set ups
Getting your hands dirty as you build up the use of the platform from simple configuration through to advanced use-cases, then later build a team of experts to support your work
Working alongside the marketing, service design, and product teams to come up with the best possible customer experiences for users from across the spectrum of the multiple businesses our client is building

Requirements

The successful candidate will ideally:

Know the Tools – Experience working with Salesforce – and specifically within Service Cloud and Marketing Cloud
Building from Scratch – You’ve got experience building new set ups from a blank sheet. As our new businesses take shape, you’ll be there to help them achieve it
You’re comfortable in HTML and AMPscript, and know enough of Apex and SQL to know what to Google when you get stuck
Working with Data – You’ll be doing a lot of analysis and data crunching to work out the effectiveness and direction of our work, so you’ll need a head for numbers
Thinking Creatively – As well as the data, you’ll need to bring the counterbalance of creative thinking, coming up with new ideas to test and totally new approaches to the business problems that emerge from our ventures

If you’ve got 3 of the 5 skills we’re looking for, we still want to hear from you!

Salary, Benefits & Work-Life Balance

Our client does not have a set salary for this position, as it will be dependent on the successful candidate’s experience. They are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

Our client is proud to be a diverse business where they put their people and customers first. They have great benefits to ensure employees have a great work-life balance; it’s one of the reasons they’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

Our Client’s Commitment to You

Our client is committed to being a diverse and inclusive workplace. They are proud to be an equal opportunities employer and do not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

Salesforce Marketing Cloud Consultant (SMC-0293)

Salary: Up to £55,000 per annum

Location: London – Hybrid

Term: Full Time

Job Description

Our client’s purpose is to build trust in society and solve important problems. It is this focus which informs the services they provide and the decisions they make. In this fast paced, ever changing digital age, their clients have to deal with the impact of more demanding consumers, new competitive threats, changing regulation, new technology innovations and the changing needs of diverse workforces.

They help their clients solve these challenges by balancing business understanding with technology innovation and human insight, what they call “intelligent digital”. They help their clients understand the impact on their markets and customers; define their strategy; evolve their existing capabilities; create new opportunities; accelerate delivery; and build digital trust in their brand.

Our client is a leading global professional services firm and acclaimed as one of the world’s leading employers. They offer diverse and rewarding experiences for their people: through the variety of clients they engage with and projects they deliver; the calibre of their teams; and the exceptional training and career development opportunities they provide.

Salesforce Practice

Our client sees Salesforce as a key platform for driving large transformation changes in their clients and as one of the largest Salesforce users in the world, our client is more than implementing for others; they’re living it every day themselves. They are the fastest growing Salesforce Consulting Partner and have a proven track record in delivering the full spectrum of projects, ranging from start-ups to large transformation projects with an average customer satisfaction rating of 9.9 out of 10.

To support this rapid growth our client are looking for a variety of people at different levels who enjoy the excitement of shaping new ideas and working as part of multi-disciplinary teams on complex challenges, where each project is likely to be different to the last. They are looking for candidates with the passion and commitment, intellect and experience that can enable their clients’ success in the intensely competitive economic environment of the digital age.

The role

You will be part of the rapidly growing UK Salesforce practice helping to shape and deliver the right outcomes for clients. Working with the wider Salesforce practice, the Marketing centre of excellence in Italy and the Customer Experience Centre team, you will deliver market defining Salesforce Marketing Cloud projects. You will operate across the project lifecycle from presales and discovery through to development, test and training.

Responsibilities could include:

Development of client solutions:

Discovery and design workshops to identify client requirements
Design of Salesforce Marketing Cloud solutions to meet client requirements including segmentation, campaign design and marketing journeys
Build of Salesforce Marketing Cloud solutions using configuration and AMPscript

Commercial

Supporting Pre Sales during development of new business with new or existing clients
Producing proposals & working with Salesforce to present proposals
Review of proposals during the presales process to ensure proposal accuracy
Working with the commercial team to ensure a smooth handover in to Delivery processes

General

Participate in recruitment activities where necessary
Maintain certification in selected Salesforce products

The Essentials

Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but you must have excellent written and verbal communication skills
The ability to be successful in consulting, with ideally experience with a leading professional services or systems integration firm
Knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc
Ideally experience in complex, digital and front-office transformation initiatives, working with and/or running mixed technical teams to deliver the work
Demonstrable track record of helping to shape successful business development of digital and other front office business transformation initiatives
Experience designing and implementing Marketing technologies
Salesforce Marketing Cloud configuration experience including use of Journey Builder, AMPscript, SWL, automation studio and landing pages
Salesforce Email Specialist Certification
Ability to travel throughout the UK and overseas

The Nice To Have

Wider business consulting experience in the Marketing domain
Salesforce Marketing Cloud Social Specialist certification
Salesforce Marketing Cloud Consultant certification
Salesforce DMP experience
Pardot experience
Wider Salesforce certification
Salesforce Interaction Studio experience
Other marketing technology experience (e.g. Adobe Marketing Cloud, Marketo Marketing Automation, Sitecore Experience)
Majority of related experience gained in one of the following sectors:
- Financial Services – Retail and Commercial Banking
- Financial Services – Insurance and Investment Management
- Financial Services – Capital Markets
- Private Sector – Energy, Utilities and Resources
- Private Sector – Technology, Media and Telecommunications
- Private Sector – Retail and Consumer
- Private Sector – Industrial products, manufacturing and professional services

Salesforce Solutions Architect (SMC-0124)

Salary: Up to £90,000 per annum

Location: London – Hybrid

Term: Full Time

Job Description

A career within Salesforce Consulting services will provide you with the opportunity to help clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. Our Client focuses on understanding their client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Responsibilities

Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
Be involved in the financial management of clients
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Contribute to the development of your own and team’s technical acumen
Develop strategies to solve complex technical challenges
Assist in the management and delivering of large projects
Train, coach, and supervise staff
Keep up to date with local and national business and economic issues
Continue to develop internal relationships and your brand

Who we are looking for

The ideal candidates will have a proven track record in working with the technical and solution architects of global brands, and their teams, to identify, architect and implement technology solutions in support of digital transformation initiatives. Furthermore, the ideal candidates will be:

An experienced Salesforce solution architect (Service Cloud, Sales Cloud and/or Marketing Cloud), able to help our clients assess their current digital technology maturity, identify gaps and shape a comprehensive, end-to-end digital blueprint and technology roadmap
At minimum Salesforce certification of Platform Developer I and II and/or Platform App Builder, as well as Sales Cloud or Service Cloud consultant (preferably both); preference for at least one Salesforce Architect domain certification
Experienced in supporting business development activities, including designing and top-down and bottom-up estimating Salesforce solutions based on minimal requirements provided by potential clients
Experienced in the systems delivery lifecycle including requirements gathering, analysis, design, configuration, integration, testing (all phases), migration and deployment

To do the job well, you should be experienced in the following

Salesforce data modelling, integration patterns and architecture best practices
Salesforce offerings, including licensing options
Deployment management and software delivery lifecycle
Recognised as a trusted adviser, with a track record of creating successful technology solutions that support the organisational strategic vision and goals
Able to bring to bear extensive knowledge of architectural patterns, technology components, vendor solutions and emerging technology trends on digital solution development in one or more industries
A confident written and verbal communicator, able to clearly explain digital ideas to non-technical audiences, and work effectively with non-technical colleagues and business executives
A capable team leader, used to managing teams of consultants, analysts, technologists and third party suppliers to develop detailed solutions, costs, timescales and methods for delivery of technology solutions
Seasoned at successfully managing the sourcing and selection process for third-party software and other technology components and services, as required to enable delivery of digital transformation solutions

Requirements

Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business background;
Consulting experience, gained with a leading professional services or systems integration firm;
Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc.
Proven experience in providing leadership on complex, digital and front-office transformation initiatives, managing mixed technical teams to deliver the work;
Expertise in architecting digital and multi-channel technology solutions, covering all layers of the technology stack;
Demonstrable track record of helping to shape successful business development of digital and other front office business transformation initiatives.

Senior Salesforce Consultant (SMC-0690)

Salary: Up to £60,000 per annum

Location: UK Based – Remote

Term: Full Time

About

Our client is a social enterprise FinTech based in London. Their mission is to provide technology that empowers Inclusive Finance Providers to dramatically change access to financial support for underserved communities. They do this by providing an end-to-end loan management application for Inclusive Finance providers built on the Salesforce platform.

Seeking

We are looking for an experienced Salesforce Consultant who:

is excited to join a fast-growing tech-for-good Salesforce product company
relishes the opportunity to become a specialist in microfinance
wants to lead implementations, master the critical details and exceed customer expectations
is keen to play a leading role in growing new lines of business

You will be part of a growing team currently made up of a team of 10 colleagues. You will work closely with all members of the team but in particular with the Lead Salesforce consultant in the UK.

Responsibilities

Your main responsibilities will be to:

Plan, manage and deliver customer implementations, including:

work with clients to gather requirements and analyse business processes
facilitate customer workshops
coordinate sprint planning and sprint review sessions
support Junior Consultants in configuring Salesforce and the application including third-party integrations (such as FormAssembly, FinDock and DocuSign)
migrate data from existing platform
manage user acceptance testing
provide training to users

Participate in pre-sales programmes to assess the system requirements including:

facilitate customer workshops
gather requirements and analysis business processes
collate potential product user stories for further investigation

Provide ongoing support to existing customers to ensure that they are getting the most out of their implementation
Work with product development to ensure customer feedback and requests are put onto product roadmap

Experience

Salesforce Certified Administrator and another certification
In-depth knowledge and experience of Salesforce and of designing and implementing Salesforce CRM systems
Passion for the Salesforce platform
Strong business analysis skills balanced with equally strong system analysis and design skills
Substantial project management experience, including working with senior stakeholders
Experience of business analysis including running workshops for staff at all levels to identify business requirements
Experience of building business processes through the development of Salesforce Flows. Desirable: experience of building front-end Screen Flows.
Experience supporting successful sales efforts including demonstration of IT systems
Excellent written and verbal communication skills, including the ability to articulate IT solutions to groups, present sales demonstrations, facilitate workshops, deliver training etc.
Pro-active, able to take initiative and self-motivate
Willingness and ability to work outside normal office hours and travel within the UK as needed
Delivery of training in IT systems for non-technical staff

Location

Our client is flexible on work location. They are a remote-first organisation and team members tend to either prefer to work from home or in a local flexible work place. This role will require occasional travel to customers (primarily in the UK) but might also include travel abroad.

Salary & Benefits

Our client will offer a competitive salary, generous share options, as well as other excellent benefits such as a personal talent management coach.

Senior Salesforce Technical Architect - Financial Services (SMC-0249)

Salary: Up to £100,000 per annum

Location: London – Hybrid

Term: Full Time

Job Description

A career within Salesforce Consulting services will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Responsibilities

As a Senior Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to

Proactively assist in the management of a portfolio of clients, while reporting to Directors and above
Be involved in the financial management of clients
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Develop project strategies to solve complex technical challenges for our clients
Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
Train, coach, and supervise team members
Continue to develop internal relationships and developing your brand

The essentials

Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business background;
Consulting experience, gained with a leading professional services or systems integration firm;
Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc.
Proven experience in providing technical leadership on complex, digital and front-office transformation initiatives, managing mixed technical teams to deliver the work;
Expertise in architecting digital and multi-channel technology solutions, covering all layers of the technology stack;
Demonstrable track record of helping to shape successful business development of digital and other front office business transformation initiatives.
Have a minimum of Salesforce Platform App Builder and Salesforce Platform Developer I certifications.

The nice to have

Have both the Salesforce System Architect and the Salesforce Application Architect certifications or the Technical Architect certification.
Majority of related experience gained in one of the following sectors:
- Financial Services – Retail and Commercial Banking
- Private Sector – Energy, Utilities and Resources
- Private Sector – Technology, Media and Telecommunications
- Private Sector – Retail and Consumer

Technical Consultant (SMC-0684)

Salary: Up to £70,000 per annum

Location: Chelmsford – Office based

Term: Permanent

Responsibilities

In the day to day, the consultant will be given work by the delivery manager and then left to work independently with the support of the wider team. The work will be more technical and development driven, however, there will be exposure to configuration work as and when needed. There will be management with customers via email, online and face to face meetings. There will be lots of training opportunities both for yourself and also sharing knowledge among the team.

Essential Skills

Admin Certification
PD1 (Platform Developer 1) Certification
3+ years of hands on experience
Strong knowledge of Apex
Strong understanding of Lightning Web Components
Experience with bespoke integrations

The role is based in Essex, and you will be expected to be in the office full time to begin, flexibility to work from home will be discussed after an initial 3 probation period

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