Service Cloud Voice Developer

Service Cloud Voice Developer London – Job Overview

Location: London, UK

Working arrangement: Hybrid, with an office in London

Salary: Competitive salary plus benefits

Contract: Permanent, Full Time

Security: UK resident holding current Security Clearance

Why You’ll Love This Role

As a Service Cloud Voice Developer in London, you’ll help build the next generation of voice solutions for a global Salesforce systems integrator. You’ll work hands-on with Service Cloud Voice, Public Sector Solutions and OmniStudio, and you’ll be the expert the client’s own teams turn to. This is a permanent, hybrid role with a competitive salary and benefits.

About the Company

Our client is a global systems integrator that delivers Salesforce solutions, including next-generation voice solutions. You’ll join a small Agile team that works with the Salesforce Industries clouds, including Public Sector Solutions.

What You’ll Do as a Service Cloud Voice Developer

• Implement Salesforce Service Cloud and Service Cloud Voice
• Develop and deploy on Salesforce Industry Cloud using Public Sector Solutions
• Implement Public Sector Solutions features including OmniScript, FlexCards, Action Plans and Document Generation
• Build Salesforce Flows to a high standard, including screen flows, triggered flows and API flows
• Build custom Apex classes and Lightning Web Components where needed
• Build, test and document the structural elements of the solution
• Follow the agreed quality plan, promote it, and make sure others follow it too
• Use productivity tools to get the best performance and benefits from the solution
• Share and apply the functional, technical and methodology knowledge you gain on this and other projects
• Keep the solution in line with market trends and best practice, and make sure it lasts over time
• Help deliver balanced solutions that weigh demand against viability
• Solve complex problems in your area of expertise
• Act as the expert point of contact for the client’s matching teams
• Set work standards and methods suited to the solution
• Use Git version control in the CI/CD deployment pipeline
• Use Jira and Confluence, or similar tools, for workflow and online documentation

What You’ll Bring

• UK residency and current Security Clearance
• 3+ years’ experience with Salesforce Service Cloud and Service Cloud Voice
• Day-to-day development and configuration experience in Salesforce Industries Cloud, including Data Mappers (formerly DataRaptors), Omni Processes (formerly Integration Procedures) and OmniScripts
• Apex skills, including triggers, batch and web services
• Experience with JavaScript, Lightning components and Lightning Web Components
• A basic understanding of the Apex sharing and security model
• Able to understand large, complex systems, and to review and take over existing implementations for in-life enhancements
• Strong analysis and problem-solving skills
• Able to prioritise tasks and work to deadlines
• Strong communication, time-management and multi-tasking skills
• Happy working in a small Agile team, supporting others and changing roles as needed

Nice to Have

• Salesforce Industry development experience
• Integration experience with MuleSoft, Apigee or Connected Apps
• Automated testing experience, for example with Provar or Selenium
• Certifications: Salesforce Certified Platform Administrator, Platform Developer, Platform App Builder, OmniStudio Developer, and Salesforce Accredited Professional: Public Sector Solutions

Salary & Benefits

• Competitive salary plus benefits
• Permanent, full-time role
• Hybrid working, with an office in London

Ready to Apply?

If you’re a cleared Service Cloud Voice Developer ready for your next challenge, click Apply Now and the Supermums Recruitment team will be in touch.

Please note that this job posting may be removed at any time due to an overwhelming response of applications.