Human-Centred Change Consultant

Human-Centred Change Consultant

Company Overview

Our client is an established Salesforce Partner specialising in delivering Salesforce solutions and helping businesses maximise the value of their technology investments. Working closely with customers, the organisation supports businesses through technology transformation, focusing on both the technical implementation and the people-focused change required to make these transformations successful.

The successful candidate will work alongside Salesforce delivery teams and customer stakeholders, supporting organisations through change by developing effective training materials and delivering Train-the-Trainer (TtT) workshops. The role will involve collaborating with customer teams to ensure they have the knowledge, confidence and resources needed to adopt new Salesforce solutions successfully.

Role Details

Type of Role: Human-Centred Change Consultant / Change Management Specialist

Environment: Salesforce transformation projects, supporting customers with the adoption of new technology and business processes.

Key Responsibilities & Focus Areas:

• Understand how organisational and technological change impacts people, processes and wider business operations.
• Develop and prepare engaging, effective training materials to support Salesforce implementations and business change.
• Plan and deliver Train-the-Trainer (TtT) workshops with customer teams.
• Equip customer trainers and key stakeholders with the knowledge and confidence to deliver training to their wider teams.
• Work closely with Salesforce project teams and customer stakeholders to understand training requirements.
• Ensure training content is relevant, accessible and aligned with customer business needs.
• Support successful user adoption by taking a human-centred approach to change.

Project Overview:

The consultant will initially support two customer projects:

Project 1: A one-month engagement, working approximately 20 hours per week. The focus will be on preparing training materials and executing Train-the-Trainer workshops with the customer team.

Project 2: A four-month engagement commencing in February, with approximately 40 hours of work in total. Responsibilities will include preparing training materials and delivering Train-the-Trainer workshops with the customer team.

Requirements:

• Minimum of 2 years’ Salesforce experience.
• Understanding of how organisational and technological change impacts a business and its employees.
• Ability to develop training materials and communicate information effectively.
• Understanding of training principles and what is involved in delivering effective training.
• Strong communication and stakeholder engagement skills.
• Ability to work collaboratively with customer teams and project stakeholders.

Desired:

• Previous experience in a Change Management or Human-Centred Change role.
• Educational background or experience in teaching, learning and development, or training.
• Experience delivering Train-the-Trainer workshops.
• Previous involvement in Salesforce implementation or transformation projects.
• Experience supporting end users through technology adoption and business change.

Salary & Benefits

• Engagement Type: Contract.
• IR35 Status: Inside IR35.
• Working Arrangement: Project-based engagements with varying time commitments.
• Project 1: One month, approximately 20 hours per week.
• Project 2: Four months from February, approximately 40 hours in total.
• Salary / Day Rate: To be confirmed.

The Ideal Candidate

The ideal candidate will combine Salesforce experience with a strong understanding of people-focused change. They will be comfortable developing training content, engaging with customer stakeholders and delivering Train-the-Trainer sessions.

A background in change management, education or learning and development would be particularly beneficial.

They should be passionate about helping people understand, embrace and successfully adopt new technology, ensuring that the human side of Salesforce transformation is given as much attention as the technical implementation.

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.