Junior Functional Consultant

Junior Functional Consultant (Salesforce)

Salary: £35,000 per annum

Employment Type: Hire-Train-Deploy (HTD) – 18 to 24 months

Future Opportunity: Permanent employment with the end client, subject to performance and business requirements

Future Working Pattern: Hybrid (3 days per week in the office) upon permanent transition

Locations: Multiple UK locations available (London, Newcastle, Leeds, or Manchester)

About the Opportunity

Our client is looking for a Junior Functional Consultant to join their growing Customer Success and Service Management team through a Hire-Train-Deploy (HTD) programme.

This role offers an excellent opportunity to gain hands-on consulting experience while working alongside experienced Salesforce professionals. During the 18–24 month HTD period, you’ll receive ongoing development and practical project experience before transitioning into a permanent role with the client, where you’ll move to a hybrid working model (3 days per week in the office).

If you’re passionate about Salesforce, customer success, and solving business challenges, this role offers a clear pathway to a long-term consulting career.

Key Responsibilities

Customer Success & Service Delivery

• Manage and take ownership of a portfolio of customer support and enhancement requests through to resolution.
• Analyse business requirements and provide clear solution recommendations and effort estimates.
• Deliver solutions following Salesforce best practices and agreed Service Level Agreements (SLAs).
• Demonstrate completed solutions to customers when required.
• Support and mentor junior team members where appropriate.

Customer Engagement

• Build strong relationships with customer stakeholders.
• Participate in customer workshops to gather and clarify business requirements.
• Communicate proactively with customers via phone, email, case management tools, and virtual or face-to-face meetings.
• Ensure customers receive ongoing value through exceptional service and continuous engagement.

Continuous Improvement

• Develop a strong understanding of assigned customer environments and business processes.
• Identify opportunities to improve customer solutions and service delivery.
• Stay informed about Salesforce releases, new platform features, and best practices.
• Share recommendations with customers and internal teams to maximise platform value.
• Promote reusable solutions and continuous improvement across customer engagements.

Skills & Experience

Required

• Working knowledge of the Salesforce platform.
• Salesforce Administrator certification or currently working towards Salesforce certifications (Advanced Administrator, Platform App Builder and/or Cloud certifications).
• Experience in a customer-facing, support, or consulting environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts in a clear, business-friendly way.
• Strong organisational and time management skills.
• Ability to manage multiple priorities while delivering high-quality outcomes.

Desirable

• Experience gathering and documenting business requirements.
• Exposure to Agile, Scrum, or Service Management environments.
• Experience working with Salesforce implementations or managed services.
• Experience presenting or demonstrating solutions to customers.
• Knowledge of Salesforce release cycles and platform enhancements.

Candidate Requirements

To be considered for this opportunity, candidates must:

• Be currently based in the UK with the right to work in the UK.
• Be able to successfully obtain and maintain BPSS (Baseline Personnel Security Standard) clearance.
• Be willing to work in a hybrid environment (3 days per week in the office) once transitioning to a permanent role with the client.

What We’re Looking For

The ideal candidate will have:

• A customer-first mindset.
• A passion for solving business problems through technology.
• Excellent relationship-building and stakeholder management skills.
• A proactive approach to learning and continuous improvement.
• Strong attention to detail and accountability.
• The ability to work independently as well as collaboratively within a team.

What’s on Offer

• £35,000 annual salary
• 18–24 month Hire-Train-Deploy (HTD) programme under Supermums
• Clear pathway to a permanent position with the client (subject to performance and business needs)
• Hybrid working (3 days per week in the office) once permanent
• Multiple UK office locations available
• Ongoing Salesforce training and professional development
• Exposure to a variety of customer projects and industries
• Mentorship from experienced Salesforce consultants
• Excellent opportunity to build a long-term career in Salesforce Consulting

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.