Lead Consultant

Salary: £47,000 (Office-based, London) / £43,000 (Remote/home-based, within UK only)

Location: UK Based – Flexible

Overview:

Our client is a national membership and support organisation operating in the non-profit and social impact sector, focused on improving outcomes for vulnerable populations through technology and data-driven services. The organisation is well-regarded for its innovation, collaborative ethos, and sector leadership.

The Lead Consultant will play a central role in the delivery and support of a client recording system built on the Salesforce.com platform. This includes the design and implementation of new CRM systems for organisations within the homelessness, housing, and related sectors, alongside providing technical support, training, and leading on specific projects or areas of development.

The postholder will report to a senior technology lead and work collaboratively across multiple teams including Business Development, Product, Support, and Delivery.

Responsibilities:

• Lead the design and configuration of new CRM systems based on Salesforce.com for external clients.
• Provide Tier 2 technical support to existing users in line with agreed service levels.
• Take ownership of specific areas of system development or strategic projects.
• Deliver demonstrations, onboarding, and training to new and existing customers.
• Collaborate closely with internal teams to ensure effective solution delivery and customer satisfaction.
• Stay updated on Salesforce platform changes and assess their relevance for clients.

Requirements:

• Salesforce ADM201 certification plus one additional Salesforce certification.
• At least one year of hands-on experience in Salesforce CRM design and administration.
• Strong database and reporting skills, especially using Microsoft Excel.
• Excellent communication, time management, and problem-solving skills.
• Experience delivering training to both technical and non-technical users.
• Ability to understand and respond to customer needs across a range of organisational settings.

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.