Salesforce Awesome Admin Experience Week
Our next Salesforce Awesome Admin Experience Week is from 10th – 13th March 2025. Sign up to join the Supermums Team and Partners as they bring to you live content about four roles of an #AwesomeAdmin and how to help, develop and manage a Salesforce CRM system in the best way harnessing the power of AI.

This event is for you if......
Watch Salesforce training webinars to learn new skills whether you are:
- Considering training up as a new Salesforce Administrator OR you are already a Salesforce Administrator and want to add to your existing skills
- Already managing a system as a solo admin or as part of a wider team to understand the four different roles that should be conducted.
- Wanting to develop your competencies, confidence and skills as a Salesforce Administrator to avoid data integrity, technical hiccups and low adoption issues.
During the Awesome Admin Experience Week you will benefit from a:-
- FREE handy checklist of the 25 tasks you need to do as an Admin,
- Snippets of valuable content each day with a live webinar.
Save your Seat Today
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Designed and delivered by experienced Salesforce Consultant & Coach, Heather Black plus special guests.
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4 hours of content + action plan to help you take immediate action.
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Learn new skills and knowledge that you can put into practice straight away
How to be a Awesome Salesforce Admin!
Become an Awesome Admin with a clear action plan of daily, weekly, monthly and quarterly tasks to keep a system secure, trusted and adopted by users. During this week of free educational content, you will learn how to optimise your time and efficiency through harnessing AI and how to optimise and extend the features of Sales Cloud and Service Cloud for your users.

How to Set up A Support Desk
Join Heather and Dr Thiago Schmitz, Salesforce Core Cloud Executive, Cloud Gaia to discuss:
- How to set up a Salesforce Support Desk to manage and triage requests for your users
- How to embed Agile Project Management to prioritise cases
- How to partner with a Salesforce Consultancy for advanced technical requirements

Using AI to Document your Org
Join Heather and Benjamin Zeitz, Head of RevOps at Sweep to talk about ways:
- To document your Salesforce Org using the power of AI
- Collaborate with Salesforce users on processes and flows
- Audit, monitor and manage technical development.

Harnessing AI in Sales Cloud
Join Heather and Sam, Head of Marketing and Business Development of Rocketphone.Ai to learn:
- How to maximise Sales Cloud for Users
- What Business Analyst Questions to Ask
- How AI can optimise efficiency for Sales Teams

Harnessing AI in Service Cloud
Join Heather and Jean Michel Mougeolle, CEO and Founder of SharinPix to learn:
- How to maximise Service Cloud for Users
- What Business Analyst Questions to Ask
- How AI can optimise efficiency for Customer Support Teams
Join us for Awesome Admin Experience Week
We have 4 sessions starting on the Monday 10th March. They will be @ 8pm BST / 3pm ET / 12pm PT each day and will include: (all sessions are recorded).
Monday 10th Feb
How to Set up a Support Desk
Tuesday 11th March
Using AI to Document your Org
Wednesday 12th March
Harnessing AI in Sales Cloud
Thursday 13th March
Harnessing AI in Service Cloud
Hear from our Supermums Trainees
It was great having a group of people to learn with. We all have different backgrounds and are at different levels, but we were able to support each other. I also had a mentor that I met with every week online. It was really useful to have some 1-2-1 time to ask questions and get help if I needed it.
The format of the course in terms of being in a specific cohort with weekly webinars and homework really worked for me as it gave me focus
Wow, you know I was debating between different courses I could take and I am so impressed with the structure of the Supermums course. I definitely made the right decision!
Gaining an insight into working with a project manager was useful and interesting as this is a world that i have never worked in before
I really liked having a group of people to work with and learn from. Also being able to interact with the tutors was really useful as some other courses are just pre-recorded but Supermums lessons are taught live and you can watch them back
I like how the course is structured and your own personal mentor provides feedback, tips and advice on how to perform tasks. With Supermums, anyone can learn Salesforce!
I found the Supermums format helped to keep me on track and accountable as i had weekly deadlines to complete the learning objectives and homework. Having the support of a mentor was great as she helped me when I got stuck or needed guidance.
The reason I always vouch for the Supermums program is because of the support I got, the confidence that my mentor instilled in me and the kind of assignments I did prepared me very well. When I started my job there was nothing I didn't know how to do or to figure out. I had been doing much of it in my Supermums program already. Supermums is the best place to start and if you join the program you will be prepared to do well in your job search.
My mentor had valuable experience and as she reviewed my course work weekly and she shared tips and tricks about how to do things faster and more effectively. I was able to do exceptionally well at my work because i had her by my side! Thank you!
I'm a mega Supermums fan! From training right through to placement, their robust framework enables mums and dads to retrain, upskill and find their next career. What really appeals is the inclusive environment and comprehensive support structures. I LOVE Supermums!
I wanted to supercharge my Salesforce learning but i needed a training program that would offer the guidance and accountability that I needed. I saw Heather at Dreamforce and was so impressed with her passion and vision. But more importantly, I was impressed by the structure of the Supermums program.
"After completing my Admin Cert I really wanted the skills to design new systems and respond to different stakeholder needs throughout the CRM implementation process. I've really enjoyed the Consultancy Skills course as it has given me the confidence to deliver with a clear implementation process for projects, with tools and techniques. It's a great flexible course to fit around my schedule with also the option to stay in touch via chatter and the weekly group coaching sessions."
Benefits of Learning Salesforce Admin Skills



About Supermums and Heather
Heather Black, is the founder and CEO of Supermums.
- She started her Salesforce Admin Journey in 2010 and trained as as a Salesforce Consultant in 2012.
- She grew a UK Salesforce Consultancy over 8 years with 20 employees, 60 admin trainees a year and has overseen over 700 projects with 300 clients.
- She has 8 x Salesforce Certifications and certifications in APMG Agile Project Management, APMG Change Management and BCS Business Analysis and NLP Coaching.
- Heather now delivers the Supermums Consultancy Skills Programme to upskill Salesforce professionals.
Save your Seat Today
Our next Salesforce Awesome Admin Experience Week is from 10th to 13th March 2025. Sign up to join the Supermums Team and Partners as they bring to you live content about four roles of an #AwesomeAdmin and how to help, develop and manage a Salesforce CRM system in the best way.