Salesforce Awesome Admin Experience Week

Our next Salesforce Awesome Admin Experience Week is from 10th – 13th March 2025. Sign up to join the Supermums Team and Partners as they bring to you live content about four roles of an #AwesomeAdmin and how to help, develop and manage a Salesforce CRM system in the best way harnessing the power of AI.

This event is for you if......

Watch Salesforce training webinars to learn new skills whether you are:

  • Considering training up as a new Salesforce Administrator OR you are already a Salesforce Administrator and want to add to your existing skills
  • Already managing a system as a solo admin or as part of a wider team to understand the four different roles that should be conducted.
  • Wanting to develop your competencies, confidence and skills as a Salesforce Administrator to avoid data integrity, technical hiccups and low adoption issues.

During the Awesome Admin Experience Week you will benefit from a:-

  • FREE handy checklist of the 25 tasks you need to do as an Admin,
  • Snippets of valuable content each day with a live webinar.

Save your Seat Today

  • Designed and delivered by experienced Salesforce Consultant & Coach, Heather Black plus special guests.
  • 4 hours of content + action plan to help you take immediate action.
  • Learn new skills and knowledge that you can put into practice straight away

How to be a Awesome Salesforce Admin!

Become an Awesome Admin with a clear action plan of daily, weekly, monthly and quarterly tasks to keep a system secure, trusted and adopted by users. During this week of free educational content, you will learn how to optimise your time and efficiency through harnessing AI and how to optimise and extend the features of Sales Cloud and Service Cloud for your users.

How to Set up A Support Desk

Join Heather and Dr Thiago Schmitz, Salesforce Core Cloud Executive, Cloud Gaia to discuss:

  • How to set up a Salesforce Support Desk to manage and triage requests for your users
  • How to embed Agile Project Management to prioritise cases
  • How to partner with a Salesforce Consultancy for advanced technical requirements
Using AI to Document your Org

Join Heather and Benjamin Zeitz, Head of RevOps at Sweep to talk about ways:

  • To document your Salesforce Org using the power of AI
  • Collaborate with Salesforce users on processes and flows
  • Audit, monitor and manage technical development.
Harnessing AI in Sales Cloud

Join Heather and Sam, Head of Marketing and Business Development of Rocketphone.Ai to learn:

  • How to maximise Sales Cloud for Users
  • What Business Analyst Questions to Ask
  • How AI can optimise efficiency for Sales Teams
Harnessing AI in Service Cloud

Join Heather and Jean Michel Mougeolle, CEO and Founder of SharinPix to learn:

  • How to maximise Service Cloud for Users
  • What Business Analyst Questions to Ask
  • How AI can optimise efficiency for Customer Support Teams

Join us for Awesome Admin Experience Week

We have 4 sessions starting on the Monday 10th March. They will be @ 8pm BST / 3pm ET / 12pm PT each day and will include: (all sessions are recorded).

Monday 10th Feb

How to Set up a Support Desk

Tuesday 11th March

Using AI to Document your Org

Wednesday 12th March

Harnessing AI in Sales Cloud

Thursday 13th March

Harnessing AI in Service Cloud

The Awesome Admin Experience Week is supported by:

Hear from our Supermums Trainees

Benefits of Learning Salesforce Admin Skills

Benefit from a clearly laid out strategy with 25 tasks that you can apply straight away based on best practice disciplines.
Benefit from new peer connections, partnerships and opportunities by joining the Supermums community to advance your career opportunities and network.
A clear vision and structure for managing and improving a Saleforce CRM sytem that will empower users, maximise adoption and impress your prospective or existing employer or client.

About Supermums and Heather

Heather Black, is the founder and CEO of Supermums.

  • She started her Salesforce Admin Journey in 2010 and trained as as a Salesforce Consultant in 2012.
  • She grew a UK Salesforce Consultancy over 8 years with 20 employees, 60 admin trainees a year and has overseen over 700 projects with 300 clients.
  • She has 8 x Salesforce Certifications and certifications in APMG Agile Project Management, APMG Change Management and BCS Business Analysis and NLP Coaching.
  • Heather now delivers the Supermums Consultancy Skills Programme to upskill Salesforce professionals.

Save your Seat Today

Our next Salesforce Awesome Admin Experience Week is from 10th to 13th March 2025. Sign up to join the Supermums Team and Partners as they bring to you live content about four roles of an #AwesomeAdmin and how to help, develop and manage a Salesforce CRM system in the best way.








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