Senior Change Manager

Term: 12-Month Fixed Term Contract (FTC), Full Time

Company Overview:

A global leader in the insurance and financial services sector is seeking a Senior Change Manager to support the rollout of a new enterprise-wide CRM platform. This organisation is known for its entrepreneurial culture, people-first values, and continued growth across international markets.

The successful candidate will join a collaborative programme team delivering a high-impact transformation initiative across business units worldwide. The environment is fast-paced, inclusive, and designed to support innovation and ownership at every level.

Role Details:

• Position: Senior Change Manager
• Team Environment: Greenfield project — global CRM implementation
• This role is responsible for driving change strategy and execution for a major CRM transformation programme. The Senior Change Manager will be instrumental in preparing the business for change, ensuring stakeholder engagement, and supporting end-user adoption of new systems and processes.

Key Responsibilities:

• Change Delivery: Lead the planning and execution of change management activities, including impact assessments, adoption strategies, and readiness planning.
• Stakeholder Engagement: Conduct stakeholder mapping and analysis, build engagement plans, and mitigate resistance through tailored communications and support.
• Business Readiness: Work with programme teams and business leads to define readiness criteria, prioritise impacted areas, and ensure teams are prepared for the transition.
• Communications Management: Develop and manage internal communication strategies and content to keep all audiences informed and engaged throughout the project.
• Training & Development: Partner with training leads to tailor learning experiences for different user groups and adjust based on feedback and evolving needs.
• Performance Measurement: Establish KPIs to monitor adoption and readiness; adapt strategies based on data and qualitative feedback.
• Benefits Realisation: Contribute to the creation of a benefits tracking framework and support benefit owners in measuring outcomes throughout phased delivery.

Technology & Tools:

• CRM Platform: Salesforce (or similar enterprise CRM)
• Change Methodologies: ADKAR, Prosci, or equivalent frameworks
• Project Tools: Microsoft Office, Teams, SharePoint, and other collaboration platforms

Candidate Profile:

• Extensive experience delivering change management initiatives for large-scale, global programmes
• Strong track record in stakeholder engagement and cross-functional collaboration
• Exceptional communication and interpersonal skills, with the ability to translate complex changes into clear, actionable messaging
• Experience in organisational transformation, ideally involving CRM or technology deployments
• Certification in change management (e.g., Prosci) is advantageous
• Previous experience in insurance or financial services is a plus but not essential

Salary & Benefits:

• Competitive salary
• Annual bonus potential
• Health and wellbeing benefits
• Professional development and career progression opportunities
• Travel may be required to support international rollout
• Engaging, inclusive, and values-driven workplace culture

Diversity & Inclusion:

This organisation is committed to creating an inclusive environment where every employee, candidate, and partner is treated with respect and fairness. Equal opportunity is at the heart of their recruitment and employment practices.

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.