Salesforce Support Analyst

Salary: £200-£250 per day (Inside IR35)

Location: London – Hybrid (2-3 days per week)

Term: Contract, Full-Time (6 months)

Overview:

Our client is looking for Salesforce Support Analysts to join their growing team in London. This role will be key in supporting their Salesforce platform users, resolving day-to-day issues, and ensuring the system is optimised for business performance. You’ll act as the first point of contact for end-users, providing hands-on technical support and ensuring seamless adoption of Salesforce across the organisation.

Key Responsibilities

• Provide 1st and 2nd line Salesforce support for end-users, including troubleshooting issues and resolving queries.
• Log, track, and manage cases in line with SLAs.
• Work closely with internal stakeholders to understand business requirements and provide solutions or escalate when needed.
• Support user management activities such as profiles, roles, permissions, and data access.
• Assist in creating and maintaining reports, dashboards, and workflows.
• Support training and documentation for end-users to drive adoption.
• Collaborate with the Salesforce admin/development team for enhancements, fixes, and system changes.

Skills & Experience

• 4+ years of Salesforce support experience (Salesforce Administrator certification desirable).
• Strong background in end-user support with excellent communication skills.
• Ability to troubleshoot issues with Salesforce objects, validation rules, and workflows.
• Experience managing user access, profiles, roles, and permission sets.
• Hands-on experience with reporting, dashboards, and data management.
• Familiarity with ITSM tools for case logging and tracking (e.g., ServiceNow, Jira, or similar).
• Strong problem-solving skills and ability to work independently as well as part of a team.

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.