Salesforce Administrator

Location: Remote – UK (with occasional travel to London)

Company Overview:

This is a UK-based nonprofit organisation operating in the education and social mobility sector. It has a strong reputation for delivering impactful programmes that support young people from underrepresented backgrounds. The organisation is mid-sized and highly mission-driven, with a collaborative, values-led culture.

The Salesforce Administrator will work across small, multidisciplinary teams including programme delivery staff, business analysts, developers, and senior leadership. The working environment is inclusive, agile, and purpose-focused.

Role Details:

• This is a specialist technical role combining Salesforce administration, project delivery, and stakeholder support.
• The Salesforce environment is well-established but actively evolving, with scope for leading enhancements, new projects, and integrations.

Key Responsibilities:

• Administer and enhance the Salesforce platform
• Lead Salesforce-related projects and rollouts
• Create dashboards and reports to support strategic decisions
• Manage data imports/exports and ensure data quality
• Integrate external tools (e.g., FormAssembly) and automate workflows
• Provide user training and support
• Ensure GDPR compliance and contribute to digital strategy initiatives

Technology & Tools

• Salesforce CRM (Flows, Process Builder, validation rules, dashboards)
• FormAssembly
• Agile tools: Microsoft Planner, Jira, Trello
• Data/integration tools: Power BI, Zapier, MuleSoft (desirable)
• Familiarity with Nonprofit Success Pack (NPSP) and Experience Cloud is a plus

Requirements:

Essential Skills & Experience:

• Proven experience as a Salesforce Administrator with strong hands-on configuration skills
• Demonstrated experience managing Salesforce projects end-to-end
• Proficiency in Salesforce declarative tools (Flows, Process Builder, validation rules)
• Strong stakeholder engagement and communication skills
• Ability to design custom dashboards and reports
• Familiarity with agile project management tools (e.g., Trello, Jira, Microsoft Planner)
• Experience maintaining data quality and integrity
• Clear, concise documentation skills for technical and non-technical users
• Understanding of data governance and GDPR compliance
• Experience with user training, support, and change management
• Strong analytical and problem-solving abilities

Desirable Skills & Experience:

• Salesforce Platform Developer I or II certification
• Experience with Campaign Manager, FormAssembly, Power BI, or integration platforms like Zapier or MuleSoft
• Familiarity with Salesforce NPSP or Experience Cloud
• Previous experience in the nonprofit, education, or public sector
• Interest in equity, social mobility, or community impact
• A user-first mindset with a balance of technical and strategic thinking

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.