Salesforce Administrator

Term: 2 days per week, 6 months

Role Overview:

We are seeking a skilled Salesforce Administrator to support the ongoing management and improvement of our client’s membership portal. The ideal candidate will be proactive, detail-oriented, and experienced in maintaining Salesforce environments, troubleshooting issues, and optimising workflows to meet business needs.

Key Responsibilities:

• System Maintenance & Enhancements: Ensure the smooth operation of the Salesforce membership portal, addressing any bugs and making small improvements as needed.
• User Support & Training: Assist internal staff with Salesforce-related inquiries, provide training, and create documentation to support efficient system use.
• Data Management & Reporting: Help staff generate statistical reports and maintain data integrity within the platform.
• Process Automation & Integration: Implement improvements, such as integrating the claims approval process into Salesforce to streamline workflows using DocuSign for automated document signing and distribution.
• Membership Management: Support the processing of new applications and ongoing member interactions through Salesforce.

Requirements:

• Proven experience as a Salesforce Administrator, preferably within a nonprofit or membership-based organisation.
• Proficiency in managing Salesforce workflows, automation tools (Flow, Process Builder, etc.), and integrations such as DocuSign.
• Ability to troubleshoot technical issues and implement small-scale customisations.
• Strong communication skills to support and train internal users.
• Experience with data reporting and dashboard creation.

Preferred Qualifications:

• Salesforce Administrator Certification (or equivalent experience).
• Experience with membership portals and claims processing in Salesforce.
• Familiarity with nonprofit or small business Salesforce implementations.

Please note that this job posting may be removed at any time due to an overwhelming response of applications. We appreciate your interest and encourage you to apply promptly if you believe you are a strong fit for the position. While we receive numerous applications, only a select few candidates will be shortlisted and presented to the client for further consideration. We thank you for your understanding and interest in this opportunity.