Job Profile: Business Analyst
A Business Analyst thrives by diving into data to understand how an organisation and team operate and to help evaluate and improve their management processes and KPI’s. Sound like you? Take a look at a career as a Business Analyst.
They facilitate conversations to elicit what the goals are, what the pain points are, and help the team to define their future vision for management processes and performance monitoring. Typically business analysts will have Salesforce product knowledge as well as sound business management experience.
It suits someone with a passion for management consultancy who likes to improve business processes and enable the client to realise the key performance indicators that are outlined in their business plan and CRM strategy.
We would recommend training in Business Analysis, Requirements Engineering and Process Modelling.
What’s Salesforce? Salesforce is a customer relationship management solution that gives every business team—from sales and marketing to commerce, service, and beyond—a single, shared view of every customer.