Salesforce Support Consultant

Job Details

  • Location: UK , Greater London
  • Job Ref: SMC-0777
  • Employment Type: Permanent , Full Time
  • Salary: Up to £65,000 per annum
  • Working Type: Remote

Responsible to: Support Team Leader


Travel: Minimal


Additional Note/s: No sponsorship provided


Job Purpose

Provide 1st, 2nd, and 3rd line support to clients. Solve directly or provide root cause and identify solution to development team.


Roles and Responsibilities

Technical Support

  • Ensure the solutions supported by our client are maintained to the highest possible standard.
  • Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
  • System configuration, scripting and new user administration as required.


  • Undertake any other duties of a similar level and responsibility as may be required from time to time.
  • Occasionally assist with development work as part of a project team.


Skills and Experience

Professional Skills


  • Good communication skills.
  • Ability to communicate clearly with end users and key project team members.
  • Excellent organisational skills.
  • Ability to reach out to colleagues for assistance.


  • Ability to communicate with client executives.




  • Good knowledge of Standard features including Flows, Security, and Reporting.
  • Excellent knowledge of reporting and dashboard capabilities.
  • Excellent knowledge of Roles, Profiles, and permission sets.
  • Experience of change sets.




  • 2+ years of experience of developing/supporting solutions in Salesforce.


  • Experience of working in a consultancy.




  • Degree or equivalent experience in a relevant field.
  • Salesforce Certified Administrator.


  • Salesforce Certified Advanced Administrator.


Customer Focus


  • Develops and maintains productive relationships with internal and external customers.
  • Explores customer situation with them to develop a fuller understanding of the underlying need.
  • Advocates customer satisfaction as a key value.
  • Deals effectively with dissatisfied customers.


Decision Making


  • Makes and communicates clear decisions.
  • Balances risks and benefits of various options and decisions.
  • Takes responsibility for the outcomes and impact of their decisions and those they delegate.
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