Salesforce Business Analyst

Responsible to: BA and Functional Team Leader

Travel: Minimal

Additional Note/s: No sponsorship provided

Job Purpose

Engage directly with clients to capture business requirements, model processes diagrammatically, identify user stories and acceptance criteria. Challenge, as required, clients to modify existing processes to better align to best-practice and Salesforce solutions. Assist with testing solutions and delivering training.

Roles and Responsibilities

Business Analyst

• Lead workshops for discovery and requirements gathering.
• Model processes.
• Define features, user stories, and acceptance criteria where necessary.

Skills and Experience

Professional Skills

Required

• Excellent communication skills.
• Ability to communicate clearly with end users and key project team members.
• Excellent organisational skills.
• Ability to reach out to colleagues for assistance.

Desirable

• Ability to communicate with client executives.

Technical

Required

• Good knowledge of Standard features including Flows, Security, and Reporting.
• Good knowledge of reporting and dashboard capabilities.
• Good knowledge of Roles, Profiles, and permission sets.

Desirable

• Experience of using Miro

Experience

Required

• 2+ years of experience of gathering and documenting requirements.
• 2+ years of experience of modelling processes (i.e. UML).
• Experience of defining requirements as features and user stories.
• Experience of working in Agile Methodology
• Experience of running workshops with multiple departments/teams present

Desirable

• Experience of working in a consultancy.
• Knowledge of Healthcare Life Science sector
• Knowledge of Manufacturing/Engineering sector
• Experience of working on Integration projects

Qualifications

Required

• Degree or equivalent experience in a relevant field.
• Salesforce Certified Administrator.

Desirable

• Salesforce Certified Sales/Service Consultant.

Customer Focus

Required

• Develops and maintains productive relationships with internal and external customers.
• Explores customer situation with them to develop a fuller understanding of the underlying need.
• Advocates customer satisfaction as a key value.
• Deals effectively with dissatisfied customers.

Decision Making

Required

• Makes and communicates clear decisions.
• Balances risks and benefits of various options and decisions.
• Takes responsibility for the outcomes and impact of their decisions and those they delegate.